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Job Description

We\'re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Job Title: Continuous Improvement Consultant

Overview

We\'re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\'re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as "World\u2019s Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Role purpose

The Continuous Improvement Consultant at Concentrix is a dynamic role, driving transformation initiatives in the telecommunications sector. The primary focus is on technology enablement and enhancing customer experience excellence. This role involves validating insights from analysis, shaping practical solutions, overseeing delivery, and embedding sustainable improvements that generate measurable business and customer outcomes.

Responsibilities

• Validate and assess identified opportunities to confirm feasibility, strategic alignment, and root-cause focus.
• Translate insights into actionable solutions with clear objectives, success measures, and implementation plans.
• Design and develop improvement programs with sequenced roadmaps, resource planning, and business cases.
• Oversee implementation and change management to deliver solutions on time, within scope, and with high adoption.
• Embed new processes and technologies into business-as-usual operations to ensure long-term sustainability.
• Measure and report on outcomes using defined KPIs and benefits realization tracking.
• Promote a continuous improvement mindset across teams to sustain transformation momentum.

Qualifications

• Technical Expertise in Six Sigma: Demonstrable experience in leading Six Sigma projects with a proven track record of achieving measurable process improvements and efficiencies.
• Communication and Stakeholder Management: Exceptional ability to communicate complex concepts clearly and persuasively with all levels of an organization. Skilled at managing diverse stakeholder groups to align priorities and secure commitment in cross-functional environments.
• Proficiency with Microsoft Suite, particularly PowerPoint: Capable of crafting compelling presentations that succinctly convey strategic insights, recommendations, and updates to senior leadership.
• Experience with Agile Methodology: Practical experience in applying Agile principles and frameworks to drive flexible, iterative project delivery that fosters a culture of continuous improvement.
• Contact Center Environment Acumen: Deep understanding of contact center dynamics, with the ability to design solutions that enhance both operational efficiencies and customer experience metrics.
• Desirable Expertise in Telecommunications, Miro, and Data & Insights: Prior experience in the telecommunications sector, proficiency with Miro for collaborative workshopping, and capability in utilizing data & insights for informed decision-making are advantageous.

Location

UK, Work at Home, GB

Time Type: Full time

Additional

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R1645605

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• IT Services and IT Consulting