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About This Role

We are looking for a skilled corporate IT specialist to support Writer’s rapid growth. The ideal candidate will be responsible for managing and maintaining Writer’s IT infrastructure, ensuring its efficiency, security, and reliability.

This role requires a proactive problem-solver with excellent communication skills and the ability to work collaboratively with cross-functional teams.

Responsibilities

• Administer and maintain IT infrastructure; including SaaS services, workstations, mobile devices, and employee onboarding/offboarding
• Implement, configure, and troubleshoot corporate systems management tools to streamline employee onboarding, offboarding, and access management processes
• Manage user accounts, permissions, and access controls within Google Workspace, Google Cloud, HRIS and workforce management systems, ensuring compliance with company policies and security standards
• Collaborate with cross-functional teams to support IT-related projects and initiatives, providing technical expertise and guidance as needed
• Conduct regular backups and disaster recovery procedures to safeguard critical company data and ensure business continuity
• Stay up-to-date with trends and advancements in IT technology and security, recommending and implementing best practices to enhance our company's IT infrastructure
• Provide technical support and troubleshooting assistance to end-users, resolving IT-related issues in a timely and efficient manner
• Document IT procedures, configurations, and troubleshooting steps, maintaining comprehensive and up-to-date documentation for future reference

Additional Responsibilities (30%)

• Provide administrative support to the team, including scheduling meetings and managing expenses
• Coordinate workplace meetings and events with C-Suite Executive Assistants
• Badge management and overseeing the issuance, tracking, and retrieval of identification badges to ensure secure and authorized access to the office premises
• Facilitate office operations in coordination with building management requirements

Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 5 years of professional experience as a Corporate IT Manager, Lead, Specialist, or similar role
• Experience working with Google Workspace and workforce management systems
• Strong understanding of network protocols, security principles, and IT best practices
• Proficiency in system administration tasks on MacOS, Linux, and Windows operating systems
• Excellent troubleshooting skills with the ability to diagnose and resolve technical issues
• Experience scaling IT infrastructure to support a fast-growing company, ideally from 100 to 1000 employees
• Strong communication and interpersonal skills
• Experience with Rippling's products and relevant certifications (e.g., CompTIA Security+, Microsoft Certified Systems Administrator) are a plus
• This role is hybrid for our London office; applicants should be willing to work in-office 3 or more days per week

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Administrative
• Industry: Software Development

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