Job Title: Counsellor - EAP

Location: Homebased, UK

Salary: Up to £35,000 pro rata per annum plus late shift allowance

Contract Type: Part Time, Permanent

Hours: 3 per week. 7.5 hours per day between Monday - Friday (22.5 hours)

Shift Schedule: This role will require one late shift per week and one weekend every 10‑12 weeks (working Saturday and Sunday between 08:00‑20:00).

Right to live and work within the UK is required for this role.

Job Summary

We're growing fast and are now recruiting a BACP‑registered Employee Assistance Advisor to join our nationwide team. You'll provide wellbeing assessments, counselling sessions, and follow‑up support to employees dealing with personal or work‑related issues as part of our professional multi‑disciplinary team.

Responsibilities

• Provide a personalised assessment facility for all customers and clients to give information, guidance or referral to in‑house professionals or external experts for progression.
• Provide ongoing counselling or welfare support (hour‑long appointments by phone) if required.
• Book appointments with front‑line practitioners on behalf of customers/clients utilising a diary facility.
• Provide positive help, assistance, and information to callers as appropriate to their requirements.
• Maintain confidential customer and client records in accordance with the Data Protection Act.
• Handle all cases in a professional manner, adhering to Employee Assistance ethics and codes of practice.
• Fully commit to continuing professional development in line with business needs, including relevant computer and management training and professional development.

Qualifications

• Minimum of a Diploma in Counselling and registered with BACP or equivalent.
• Minimum of 3 years counselling experience.
• Security checks including DBS (Disclosure and Barring Service) and Disclosure Scotland Checks will be required to be completed by successful applicants.
• Experience of telephone work either in a service‑orientated customer care environment or social work/welfare rights helpline.
• Confident and competent computer user is essential. Use of various databases and programs including Word for Windows and Microsoft Outlook. Working from home requires ability to follow simple instructions over the phone for basic computer issues with our IT support team if required.

Benefits

• Competitive salary.
• 25 days annual leave, plus bank holidays.
• Buy and sell holiday scheme.
• Pension scheme.
• Health Cash Plan.
• Career progression opportunities.
• Employee Assistance Programme.
• Cycle to work scheme.
• Eye care test vouchers.
• Flu vaccination scheme.
• Employee discount scheme.
• Life assurance.
• Professional registrations fees paid.
• Clinical Training Academy.

About Us

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provides an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.

Equal Opportunity

Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.

Documents

• JD0041 Employee Assist Advisor.pdf (104.68 KB)
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