Credit Controller – Collections Relationship Coordinator

Join to apply for the Credit Controller – Collections Relationship Coordinator role at Brook Green Supply

Direct message the job poster from Brook Green Supply

Location: Hammersmith, London (Hybrid working, 3-days a week in the office)

Hours: Full-time, 35 hours Monday to Friday (Core working 10am to 3pm)

About Us

At Brook Green Supply, we are a leading independent B2B energy supplier, committed to driving the transition to a sustainable energy future. We reshape the market by providing expert supply contracts, risk management services, and data-driven insights to some of GB’s most complex energy consumers.

We work with some of the UK’s most complex energy consumers and maintaining strong, transparent financial relationships with our customers is at the heart of what we do.

We’re looking for determined, proactive, and detail-driven Credit Control Specialist to take ownership of our high-value customer portfolio. You’ll ensure timely payments, manage overdue balances, and maintain exceptional client relationships through professionalism, accuracy, and a strategic approach to risk management.

This is a fantastic opportunity to join a high-growth business and develop your career alongside an experienced team who know the energy industry inside out.

What you’ll do

You’ll be the go-to person for our key customer accounts combining financial control, relationship management, and problem-solving to keep everything running smoothly.

• Build and maintain strong relationships with brokers, managing agents, and Account Managers to quickly resolve disputes or queries.
• Proactively manage overdue balances via phone and email, ensuring customers are supported and deadlines are met.
• Collaborate with Operations and Sales teams to resolve billing or contract-related queries, providing accurate and timely information.
• Escalate debt through solicitors and disconnection partners when necessary, minimizing business risk and ensuring compliance with internal procedures.
• Generate and circulate Aged Debt reports on a weekly basis, providing actionable insight to internal stakeholders.
• Manage a ledger of high-value clients, ensuring accurate account records and consistent communication.
• Support other functions within the Credit Control team as needed, contributing to process improvements and a culture of accountability.

What we’re looking for

We’re after someone who thrives on responsibility, builds trust through great communication, and takes pride in getting the details right.

• 2–3 years’ experience in a Credit Control or Finance team, ideally managing commercial or B2B accounts.
• Strong problem-solving skills and able to prioritise effectively in a fast-paced, growing business.
• Excellent attention to detail and a proactive mindset.
• Intermediate to advanced Excel skills (including VLOOKUP and Pivot Tables).
• Strong written and verbal communication skills, confident managing both internal and external stakeholders.
• Commercial awareness and understanding of core account management principles.

Nice to have

• Experience working within the energy industry (but not essential).
• Exposure to CRM or ERP systems for ledger management or reporting.

A note from us

Even if you don’t tick every single box, we’d still love to hear from you because if you’re passionate about data, energy markets, and driving positive change, then we’ll help you grow into the role.

Questions

If you have any questions, such as a query about salary, someone from our recruitment team will be able to answer this for you or if you require any specific accommodations during the interview process please let us know and we will ensure that we do our best to make sure we can assist you.

Brook Green Supply is committed to equal opportunities, fairness, dignity, and respect for all employees and applicants. We welcome diversity and believe it’s key to building a stronger, more innovative team.

Sign up to set job alerts for “Credit Controller” roles.