About The Role

Credit Controller

40 hours per week

Hybrid working: Typically, 3 days in office and 2 working from home

£28,000 - £29,000 per annum + Benefits

Permanent

Westerleigh Crematorium Head Office (Near Bristol)

Are you an experienced Credit Controller looking for a new opportunity where you can make a difference?

If so, we would love to hear from you!

We are the largest independent operator of crematoria in the UK, employing more than 500 empathetic and dedicated individuals and we are growing.

Like many of our colleagues, you might not have considered our industry before, however it’s an opportunity to become a part of something truly meaningful and significant.

The role

Managing a portfolio of customer debtor accounts to ensure timely payments are received.

Key responsibilities include:

• Support the Accounts Receivable Manager with providing an efficient and customer focused service for the management of cash collection.
• Process incoming funds accurately and promptly and update match bank data daily on NetSuite.
• Proactively chase current and aged debt via telephone and email, ensuring prompt payments.
• Collaborate closely with internal teams to ensure the smooth running of credit control operations.
• Liaise with internal departments to resolve queries and manage these through to resolution.
• Logging of all incoming and outgoing correspondence to ensure a detailed audit trail on NetSuite.
• Meeting with Accounts Receivable Manager for line-by-line ledger reviews on a fortnightly basis to discuss progress, escalations and problematic issues.
• Liaise with the Accounts Receivable Manager to accurately forecast incoming cash receipts.
• Assist with the allocation of unallocated payments as well as month end bank reconciliations.
• Running of aged debt reports on a weekly basis.
• Any other Ad Hoc tasks.

About you

• Previous experience working in Credit Control / Collections as a Credit Controller / Credit Control Specialist or Accounts Receivable role.
• Highly numerate and accurate with handling financial data.
• MS Office, including excel to a good level.
• Professional demeanor, positive and flexible attitude, good inter-personal and communication skills.
• Ability to work under pressure and meet tight deadlines.
• Be able to work alone and as part of a team to tackle tasks proactively.
• Show good initiative and take ownership of tasks or issues
• Knowledge of NetSuite would be desirable but not essential.

What We Offer

If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families we serve. No two days are the same and many of our Managers have developed their careers within the business.

The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team.

In addition to salary, you will also be eligible for the following benefits:

• 24 days holiday + 8 days bank holiday
• Company performance Bonus
• Life Assurance
• Access to a wide range of retail discounts and wellbeing support
• Ongoing learning & development
• Pension scheme
• Employee Assistance / Occupational health support Program
• Headspace: Mindfulness App
• Mental Health Ambassadors
• The benefit we hope you’ll never need: Free Cremation benefit for Immediate family
• Bereavement Leave
• Enhanced maternity & paternity pay
• Recognition scheme
• Free Flu jab
• Employee discount at onsite café
• Free parking

What next?

Start a career with significance by applying today.

We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.

About Us

Westerleigh Group has been building and managing Crematoria for over 30 years and we care for over 70,000 cremations and burials every year. Our first site opened in 1992 in a village called Westerleigh, near to Bristol. We have more than 40 sites across England, Wales and Scotland with plans to continue growing with care.

We have established a reputation for creating beautifully landscaped, high quality and peaceful facilities where families can remember and celebrate the life of their loved ones. Our core objective is to deliver the highest possible standards of care in a way that is uniquely personal.

We play an active part in the local communities that we serve and in 2024 our sites have raised over £400,000 to support local charitable causes and projects.

Our letters to heaven post boxes continue to capture hearts and minds. An inspirational idea from the daughter of one of our colleagues.

In 2021 Distinct Cremations was formed as part of the Westerleigh Group and caters to the direct cremation market.