Milton Keynes

IT

Full time

Fixed Term Contract

Position: CRM Project Coordinator

Reports To: CRM Project Lead

Works Closely With: Tech Team, Partner firm contacts, Functional Leads

Location: Technology Function, Central Services Team

Hybrid, Greater London Area South / Home Counties

Salary: £40,000 - £50,000 per annum (pro rata for contract)

Type: Contract

TC Group uses FibreCRM which is being rolled out globally.

The CRM Project Coordinator would be experienced in managing and coordinating tech projects, able to understand the goal of the project to coordinate and guide the stakeholders to implement a fully operational project by the end of 2025, with a possibility of extension into 2026.

The CRM Project Coordinator would be accountable to the CRM Project Lead for a range of tasks to ensure reliable delivery of the project, including:

• Tracking project progress
• Liaising with stakeholders
• Booking meetings
• Recording actions and decisions
• Documentation
• Providing progress updates
• Maintaining Risk Log
• Maintaining Issues Log
• Liaison with tech team for successful transition into BAU support
• Chasing delivery
• Adjusting Project plan
• Tracking costs
• Tracking benefits
• Preparing communications and updates for the Steering Team and other stakeholder groups

We are looking for candidates with the following skills and experience:

• A track record of managing successful IT projects
• Experience working in large groups with many stakeholders
• Experience managing software roll-out projects
• Strong communication skills, both written and verbal
• Self-motivated team player, able to organise own workload with minimal supervision, delivering to schedules and reporting progress
• Ability to explain complex ideas to those with limited IT and systems knowledge

The role is key to ensuring activities and resources are aligned to the highlighted areas. Knowledge of CRM systems is helpful but not essential; a detail-oriented approach to tracking is crucial.

Measures of success for this role include:

• Effective operation of CRM and resolution of operational issues
• High quality data, clear processes, and high adoption levels
• Partner satisfaction scores and feedback
• Successful CRM initiatives within scope, timeline, and budget
• Quality and accuracy of CRM reporting and insights
• Positive impact across working areas

The candidate will likely possess many of the following core competencies and skills:

Technical

• Proficient project management across teams
• Understanding of project management best practices
• Knowledge of frameworks like Prince, Agile, and related artefacts

Interpersonal

• Exceptional communication and relationship-building skills
• Strong problem-solving and conflict resolution abilities
• Ability to work collaboratively across diverse teams

Organisational

• High attention to detail and accuracy
• Effective time management and prioritisation skills
• Ability to manage multiple projects simultaneously

Continuous Improvement

• Proactive in identifying improvements and efficiencies
• Analytical mindset with data interpretation skills