Get AI-powered advice on this job and more exclusive features.

This range is provided by Herd Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: CRM Specialist

Location: Remote (UK Based)

The Company

This fast-growing CRM and retention marketing agency is shaking up the way brands connect with their customers. Part of a wider marketing group, they partner with ambitious clients across a range of sectors to deliver CRM strategies that genuinely move the needle.

If you’re early in your career and looking to break out of rigid approval chains and boxed-in roles, this is your opportunity to take the lead, make a real commercial impact, and work directly with senior stakeholders – without the red tape.

Role & Responsibilities

As a CRM Specialist, you’ll hit the ground running – delivering high-impact campaigns, working closely with clients, and playing a key role in strategy development. You’ll manage multiple accounts and be involved in every stage of the process, from ideation through to execution and optimisation.

In this role, you’ll:

• Develop and execute full-funnel CRM strategies across email, automation, and retention channels
• Write conversion-focused email copy and design engaging templates that people want to open
• Use tools like Klaviyo (and others) to build workflows that drive retention, engagement, and revenue
• Report on campaign performance using real data to demonstrate impact and drive improvements
• Present directly to clients and contribute to wider business and campaign strategy
• Explore additional channels such as SMS and push notifications, where relevant
• Embrace AI tools to work more efficiently and creatively

You’ll work directly with the agency’s founder – your ideas won’t just be heard, they’ll be implemented.

Your Skills & Experience

You’re likely 1-3 years into your marketing career, and you’ve already got a solid understanding of what makes CRM campaigns succeed. You’re ready for more ownership and more creative control.

You’ll need:

• Proven experience delivering results through CRM/email marketing campaigns
• Excellent English language skills – both written and verbal – for client-facing communication
• Strong copywriting and email design instincts, with a commercial focus
• Hands-on experience with platforms like Klaviyo (others welcome too)
• Strong time management and multitasking abilities
• Familiarity with AI tools and a mindset that embraces smarter working
• Bonus points for experience with SMS, push notifications, or mobile CRM

Company Benefits

• Fully remote role with genuine flexibility over how and where you work
• Direct access to the founder and senior team – no layers of management
• Fast-track career growth with exposure to high-level strategy and major clients
• L&D support, regular socials, and team meetups
• Company pension

JOB ID: #3261994

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Marketing Services

Referrals increase your chances of interviewing at Herd Digital by 2x

Sign in to set job alerts for “Customer Relationship Management Specialist” roles.

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Nottingham, England, United Kingdom 6 days ago

Assistant Customer Experience Manager / Customer Service Manager

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Birmingham, England, United Kingdom 6 days ago

United Kingdom $20,000.00-$40,000.00 1 week ago

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

London, England, United Kingdom 6 days ago

Customer Success Manager - Account Management

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Bristol, England, United Kingdom 6 days ago

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Coventry, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 8 months ago

Customer Success Manager, Enterprise - EMEA - [IC2]

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

Customer Success Manager (Revolut People)

Partner & Customer Success Manager (Europe-based)

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

Customer Success & Solutions Manager – EMEA

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.