Join us as a Customer Care Consultant – also known internally as a Partner Care Consultant – at Birdie, where we reimagine care for older adults.

Base pay range

Compensation Range: £30K (base salary).

About Birdie

At Birdie, we’re reimagining care for older adults by building a technology platform that powers the future of home healthcare. Our all‑in‑one solution enables care providers to deliver better, more dignified care and helps older people thrive in their own homes. We’ve supported over 30 million care visits in 2023 and 60 million in 2024, and operate as a B Corp backed by investors such as Index Ventures, Sofina, and Omers. We are proud to have ranked #6 in the Deloitte Fast 50.

Your mission

Your mission as a Customer Care Consultant is to ensure our partners and their caregivers enjoy an exceptional experience. You will build strong, trust‑based relationships, proactively anticipate partner needs, and provide expert technical support across live chat, email, phone, and scheduled check‑in calls.

How you will contribute

• You will be the first point of contact for care agencies, care providers and family members via live chat, email, and phone.
• You will conduct proactive scheduled and outbound calls to uncover issues and opportunities, helping partners get the most value from Birdie.
• You will solve issues with confidence and empathy while proactively anticipating needs to prevent problems.
• With deep product knowledge, you will support partners' queries and guide them for long‑term retention.
• You will maintain and develop our internal knowledge base, creating clear resources.
• You will achieve all Partner Care Team KPIs, including response times, satisfaction ratings, handling time, chats closed per hour, high call connection rates, and quality assurance scores.

You’ll thrive here if …

• You’re fuelled by purpose, not just perks.
• You thrive on pace, ambiguity, and shaping things from the ground up.
• You have experience in customer support for technical software platforms and a passion for stellar customer experiences.
• You have brilliant written and verbal communication skills.
• You are proactive, nurturing positive experiences and strengthening relationships.
• You excel in a startup environment, fast‑moving projects, and agile approaches.
• You are comfortable with multiple complex systems and can learn new skills quickly.
• You enjoy working with a fun, collaborative, and diverse team.
• You lead with curiosity, feedback, and are not afraid to roll your sleeves up.
• You value autonomy, radical honesty, and building great things with great people.

What You’ll Get From Us

Compensation

• Competitive base salary, reviewed against benchmarks annually.
• Generous stock options.
• Bi‑annual performance cycles with individual compensation reviews.

Learning & Growth

• Annual personal learning budget and access to training, coaching, and mentorship.
• Freedom to set your development goals, with our backing.

Flexible Working

• Hybrid working – recommended 2–3 days per week in London HQ and monthly on‑site team days outside London.
• Budget to set up home workspace.
• Regular in‑person meetups, socials, and off‑sites.

Time Off

• 33 days holiday (25 days + public holidays).
• Extra day off on your birthday.
• Company shutdown between Christmas and New Year.
• 2 volunteering days each year.

Family‑first Policies

• Industry‑leading paid primary and secondary caregiver leave.
• 5 paid days for fertility treatments.
• Private health insurance with AXA.
• Wellbeing perks via Happl (gym discounts, mental health support, etc.).

Other Perks

• Cycle to work scheme.
• 4 % employer pension contribution when you contribute 5 %.
• A deeply human, radically transparent culture.

Equal Opportunities Statement

We are committed to building a diverse team and inclusive culture. We provide hiring process that gives everyone a fair chance regardless of background, identity, or lived experience. If you need adjustments or support when applying, let us know – we’re here to help.