Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We're looking for a Team Manager to join our ever-evolving Customer Experience team and help us unleash the potential of every business.

About the team:

Our Customer Experience Worldpayers are at the heart of it all - enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they're always finding ways for us to grow together.

Our Customer Care Team operates between Monday to Sunday, five working days per week over a 35 hours.

Hybrid working option is available for this role.

What you'll own as the Customer Care Team Manager:

• Leading a Team of up to 15 Customer Care Agents for Worldpay
• Driving team performance to hit customer metrics
• Liaise with internal stakeholder management including HR, Resource Planning, Change Teams and Learning and Development
• Build a supportive environment for the team to succeed to provide the best customer experience for all our clients
• Provide coaching and development
• Deal with complex customer issues when escalated

• Minimum of 3 years Call Centre Team management experience
• Excellent verbal and written communication skills
• Must be detail-oriented and customer-driven, focusing on providing the highest quality services to Worldpay customers
• Ability to lead and manage large teams effectively
• Proven target performance within a Call Centre management role ideally in a Customer Care or similar
• Excellent organizational and communication skills
• Ability to create and promote a positive and productive work environment with our colleagues well being as a priority

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