Customer Delivery Manager

Location: UK - Mobile England | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

Join a dynamic Delivery Leadership team that delivers high-quality services and ensures customer satisfaction across varied engagements—from extensive accounts to agile, smaller projects. You will collaborate with a matrix of internal colleagues and external partners, serving as a vital point of contact within both Computacenter and the customer’s IT ecosystem.

What you’ll do

• Lead delivery governance to maintain service quality, resolve issues, and meet contractual and financial KPIs


• Build and maintain strong relationships with customer stakeholders, ensuring they recognise the value we deliver


• Drive service improvements and change initiatives, using project management best practices to enhance efficiency and effectiveness


• Oversee contracts, ensuring compliance and handling exceptions; contribute to financial forecasting and cost-control efforts


• Manage people—both direct and virtual—fostering performance, capability development, and alignment with account strategy

What you’ll need

• Solid experience in IT Service Management with at least ITIL Foundation certification—and a strong understanding of how technology services add business value


• Demonstrated proficiency in stakeholder engagement, risk and performance management, and driving improvements


• A collaborative mindset and inclusive leadership style, aligned with the “One Customer, One Team” philosophy


• Strong communication and storytelling skills, with the ability to present service performance and improvement plans clearly across diverse audiences

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.