This position is no longer open for applicationsJoin Us in Crafting Unforgettable JourneysAre you passionate about creating exceptional brand experiences that resonate with travellers across the globe? Do you have the strategic mindset, creativity, and data-driven focus to elevate a travel brand in a competitive market? If so, this is your chance to shape the future of one of Northern Europe’s leading travel brands.At Nordic Visitor, we’re on the lookout for a Customer Journey Manager to join our vibrant Marketing team in Edinburgh. This role is all about making sure our brand isn’t just seen—but felt—at every step of the customer journey.We’re delighted to be partnering with Nordic Visitor, a leading travel brand, to find their new Customer Journey Manager. This is a newly created role where your primary goal will be to develop, executive and refine comprehensive brand strategies that elevate the brand in the marketplace, drive customer loyalty and contribute to sustainable growth. You’ll help us to ensure the brand isn’t just seen – but felt – at every step of the customer journey.As part of Travel Connect which has over 300 employees across 8 brands and offices in Scotland, Iceland, Sweden and Germany, the business is going through and exciting period of growth and this role will play a key part in their continued success.A strategic thinker with a hands-on approachAn understanding of what makes customers tick and able to turn insights into brand magic5+ years of experience in brand strategy or marketing management.A track record in delivering impactful marketing campaigns and brand-building projects as well as campaign analysisStrong project management skills, able to juggle multiple prioritiesExcellent multi-channel experience – with a big focus on email marketing, CRM segmentation and retentionExperience of implementing new channelsBonus points for experience within the travel, tourism or hospitality industryYou will be…..Leading and executing a customer-centric brand strategy to ensure that the brand stands out in a crowded marketplaceLeading strategic email marketing campaigns that nurture leads and drive loyalty.Delivering large-scale brand projects such as rebranding, digital enhancements, and market expansion.Collaborating cross-functionally with product, sales, creative and customer experience teams to align messaging and experience.Analysing customer insights to optimise journey touchpoints and improve brand performance.Ensuring brand consistency across all platforms while evolving our positioning in a competitive travel industry.The good stuff…..Company annual appraisal & bonus scheme25 holiday days plus 10 bank holidays per yearContributory Pension Scheme35 days annual leave (inclusive of public holidays)20 days workcation (work from anywhere in the world) per yearFree lunch (in office) provided Monday to Thursday as well as snacks providedCompany culture centred on work-life balance and well-beingRegular events organised by our social and health committeesSo, what are you waiting for? If you are ready to join an exciting business with a fantastic culture that consistently inspires and motivates, get in touch now – Scott @ Denholm.Name:Please include your first and last name.Email: @Phone:Please include your country code.CV / Resume:Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.This position is no longer open for applicationsCustomer Journey Manager (BBBH10606) Edinburgh, ScotlandJoin Us in Crafting Unforgettable JourneysAre you passionate about creating exceptional brand experiences that resonate with travellers across the globe? Do you have the strategic mindset, creativity, and data-driven focus to elevate a travel brand in a competitive market? If so, this is your chance to shape the future of one of Northern Europe’s leading travel brands.At Nordic Visitor, we’re on the lookout for a Customer Journey Manager to join our vibrant Marketing team in Edinburgh. This role is all about making sure our brand isn’t just seen—but felt—at every step of the customer journey.We’re delighted to be partnering with Nordic Visitor, a leading travel brand, to find their new Customer Journey Manager. This is a newly created role where your primary goal will be to develop, executive and refine comprehensive brand strategies that elevate the brand in the marketplace, drive customer loyalty and contribute to sustainable growth. You’ll help us to ensure the brand isn’t just seen – but felt – at every step of the customer journey.As part of Travel Connect which has over 300 employees across 8 brands and offices in Scotland, Iceland, Sweden and Germany, the business is going through and exciting period of growth and this role will play a key part in their continued success.We're looking for...A strategic thinker with a hands-on approachAn understanding of what makes customers tick and able to turn insights into brand magic5+ years of experience in brand strategy or marketing management.A track record in delivering impactful marketing campaigns and brand-building projects as well as campaign analysisStrong project management skills, able to juggle multiple prioritiesExcellent multi-channel experience – with a big focus on email marketing, CRM segmentation and retentionExperience of implementing new channelsBonus points for experience within the travel, tourism or hospitality industryYou will be…..Leading and executing a customer-centric brand strategy to ensure that the brand stands out in a crowded marketplaceLeading strategic email marketing campaigns that nurture leads and drive loyalty.Delivering large-scale brand projects such as rebranding, digital enhancements, and market expansion.Collaborating cross-functionally with product, sales, creative and customer experience teams to align messaging and experience.Analysing customer insights to optimise journey touchpoints and improve brand performance.Ensuring brand consistency across all platforms while evolving our positioning in a competitive travel industry.The good stuff…..Company annual appraisal & bonus scheme25 holiday days plus 10 bank holidays per yearBupa healthcare packageContributory Pension Scheme35 days annual leave (inclusive of public holidays)20 days workcation (work from anywhere in the world) per yearFree lunch (in office) provided Monday to Thursday as well as snacks providedCompany culture centred on work-life balance and well-beingFlexible workingRegular events organised by our social and health committeesSo, what are you waiting for? If you are ready to join an exciting business with a fantastic culture that consistently inspires and motivates, get in touch now – Scott @ Denholm.Name:Please include your first and last name.Email: @ Phone:Please include your country code.CV / Resume:Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. ;Customer Journey Manager (BBBH10606) Edinburgh, ScotlandThank you for submitting your application. #J-18808-Ljbffr