Customer Service Agent – Flexible Living Support | The Flex | London, UK

• Employer: The Flex
• Location: London, England
• Job Title: Guest Service Agent (Customer Service Agent)
• Salary: Competitive + Benefits
• Contract Type: Full-Time | Shift-Based

Purpose of the Role

Join The Flex, a leading provider of flexible accommodation, as a Customer Service Agent dedicated to delivering seamless guest experiences. You’ll be the first point of contact for renters, guiding them from check-in to check-out while resolving issues and ensuring comfort and satisfaction.

Key Responsibilities

• Respond to guest inquiries via email, phone, and in-person
• Manage reservations, modifications, and cancellations
• Resolve complaints and service issues promptly
• Coordinate check-ins, key handovers, and property orientations
• Share local recommendations and support guest enjoyment
• Maintain accurate CRM records of guest interactions
• Collaborate with housekeeping, maintenance, and operations teams
• Represent The Flex brand with professionalism and warmth

Skills, Experience & Qualifications

Required:

• Experience in customer service or hospitality
• Excellent verbal and written communication in English
• Calm, solution-oriented approach to problem-solving
• Familiarity with CRM systems and office tools (Microsoft Office, Google Workspace)
• Ability to work independently and in a fast-paced team
• Flexibility for shifts, weekends, and holidays
• Passion for creating memorable guest experiences

What’s in it for You?

• Competitive salary and benefits
• Training and professional development
• Collaborative and positive work culture
• Discounts on The Flex properties for personal use

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