We’re looking for a dedicated and professional individual to support our growing customer base by resolving queries efficiently and accurately. In this role, you'll handle inbound calls and emails, update customer records, and provide essential documents such as statements and invoices.

You’ll also develop a strong understanding of our energy products and services—including tariffs, meter types, and budget plans—to offer informed support. Working closely with other departments, you’ll ensure timely and effective resolutions while promoting tools like our customer web portal and energy-saving solutions.

What skills/experience do I need to be successful?

• Experience of working in a fast-paced customer contact environment;
• Accuracy on written and verbal communication;
• Confident and able to objection handle.
  
  

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.