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Gift&Go is a revolutionary SaaS gifting technology platform transforming how businesses reward and retain customers. We enable companies to create and manage impactful marketing and loyalty campaigns, powered by seamless access to products, logistics, and global retailers like Amazon Business.

Recognised in The Times and Financial Times as one of Europe’s fastest-growing companies in 2023, 2024, and 2025, we’ve now also been named one of America’s Fastest Growing Companies - a testament to our international momentum and innovation.

Gift&Go is making waves across industries, especially in gaming, where our technology and customer success have earned us consistent accolades, including five consecutive years of recognition at the prestigious EGR Awards.

About the Role

We’re looking for a proactive and detail-oriented Customer Service Representative to join our growing Operations team. You’ll be responsible for delivering high-quality first-line support to clients and end-users, playing a key role in ensuring customer satisfaction during a critical phase of our growth.

This is a fast-paced role ideal for someone who enjoys solving problems, managing high volumes of inquiries, and working across teams. You’ll report directly to the Head of Department and support a range of customer service tasks from ticket resolution to supplier coordination.

·Full-time role (5 working days per week), with a minimum of 3 weekdays in the office

·Weekend work from home required, with weekday days off on a rotational basis

·Working hours may vary depending on the rota

·Immediate start or short notice period preferred

Key Responsibilities

Customer Support & Communication

·Respond to customer queries and complaints via Zendesk, delivering timely and effective solutions within SLAs.

·Follow up on customer cases to ensure full resolution and satisfaction.

·Escalate complex or unresolved issues to the appropriate internal teams as needed.

Order Management

·Liaise with suppliers and internal stakeholders to track, update, or resolve order issues.

·Coordinate refunds, returns, credits, and product replacements as required.

·Process manual orders for clients’ customers with a high degree of accuracy.

·Work closely with the wider Operations team to support ongoing projects and ad hoc tasks.

·Contribute to the refinement of customer service processes and workflows.

·Help build a culture of continuous improvement and ownership.

What We’re Looking For

·1+ years in a customer support, success, or client service role ideally in e-commerce.

·Experience in a start-up or scale-up environment is highly desirable.

·Familiarity with customer loyalty, rewards, or benefits platforms is a plus.

·Proficiency with Microsoft Office tools, particularly Word, Excel, and PowerPoint.

·Strong communication skills, attention to detail, and the ability to manage multiple tasks simultaneously.

·A solution-focused mindset with a high degree of autonomy and ownership.

·Flexibility to work weekend shifts (remotely) as part of a rotation.

Why Join Us

·Be part of a dynamic, award-winning business at a high-growth stage.

·Play a key role in ensuring customer happiness and operational excellence.

·Work with a collaborative, supportive team that values innovation, quality, and accountability.

What We Offer:

·Competitive salary and performance-based incentives.

·Opportunities for professional growth and development within a rapidly expanding company.

·Collaborative and supportive work environment.

·Hybrid work model.

·The chance to work with leading global brands in the gifting industry.

·Birthday day off

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Marketing Services

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