This range is provided by Orla Rose Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Customer Support Associate

Company Overview:

One of the fastest growing tech start-ups in their sector with highly advanced AI-powered platforms giving their customers worldwide an unparalleled experience.

Now looking for a talented Customer Support Associate to be the front line of their global community — solving problems, answering questions, and delivering a support experience that’s as amazing as their customers.

Position Overview:

Working within their Customer Support Team you will be responsible for providing exceptional support to customers via text-based conversations to include – Email, WhatsApp and Discord. Addressing their enquiries and issues through a ticketing system, you will play a crucial role in ensuring a positive customer experience resolving problems quickly and efficiently.

What You’ll Do:

• Respond to high volume customer tickets with speed, accuracy, and empathy
• Troubleshoot issues and guide customers through their platform, rules, and processes
• Work with product, tech, and ops to squash bugs and champion customer feedback
• Help shape a world-class support ecosystem that scales with growth

What You Bring:

• You’ve worked in tech or startup support teams (bonus if it was fintech)
• You’re a natural problem-solver, sharp communicator, and detail-obsessed
• You get excited by fast-moving environments and real customer impact
• You know your way around tools like Zendesk or Jira (or you're a fast learner)

Why this role and business?

• A global fintech with massive momentum
• A tight, ambitious team where your ideas matter
• Competitive salary + hybrid setup from their London HQ
• Real culture: fast-paced, fun, and built on trust

This is a fantastic opportunity to join an exciting and growing Fintech start-up in London! A fantastic team of people building something great, a great place to work with loads of opportunities to grow and develop with the business.

Please get in touch for full details.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

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