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Ohme is on a mission to accelerate the global transition to clean, affordable energy. We do that by serving as an integrated hardware and software smart-grid platform, focused on the residential EV charging market.

The worlds of energy, transport and artificial intelligence are colliding and Ohme is at the heart of this new era. By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core.

Ohme has been selling its chargers to consumers since mid 2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of VW, Mercedes, Octopus Energy, and other innovative brands.

We are scaling up the business and are building out the team for rapid growth. If you’re interested joining a fast-growing cleantech venture on a data and AI-first journey to speed up the global transition to clean, affordable energy, read on!

Your role:

We’re looking for a Customer Service Executive to join our growing team. As a Customer Service (CS) Executive, you will play an important role in helping customers take a critical step in their journey to net zero, installing an EV charger.

Responsibilities:

• Resolve inbound customer queries via phone and email, and other channel such as live chat when we launch them
• Make outbound communications to help customers who are stuck on their journey and help them to progress
• Become an expert in Ohme’s installation process, the nuances for customers and households under varying circumstances and the needs of our third party installers
• Meet individual KPIs corresponding to productivity and quality, and help contribute to our wider team goals
  
  

• Be curious to learn about the world of EV charging, other teams at Ohme and working with AI
• Be proactive in seeking out ways to improve and ways to help the rest of the team
• Be ambitious, wanting to hit targets and go above and beyond for the good of the team
• Be positive, keeping energy high in moments when customer inflow is high and offering to lighten the mood if a colleague has had a tough call
• Be hard working, you're someone who is energised by the opportunity to work at a scaling company and contribute to its growth
  
  

• Previous customer facing experience
• Languages other than English
  
  

• Competitive salary and bonus
• Hybrid office
• Private Health Insurance
• Aegon Pension Scheme
• Life Assurance Scheme with death in service benefit of 4x salary
• Income Protection Scheme for long term illness
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Food and Beverage Services

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