Overview

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and drives continuous learning and innovation for our customers.

As a Deel IT Customer Success Manager you will be responsible for onboarding, growing and the success and satisfaction of Deel IT customers, focused on improving retention and contributing to the overall company revenue targets.

Responsibilities

• Develop and nurture: Build and strengthen client relationships with your book of business with a long-term focus.
• Onboard and grow: Onboard Deel IT customers successfully and partner for long-term growth.
• Guide and coach: Provide tailored support, onboarding guidance and training to ensure customers are set up for success from day one.
• Trusted Partner: Act as a trusted partner to accounts with white-glove service, understanding their business needs, present and future.
• Advocate for good: Be the voice of the customer to inform improvements and deliver excellence, proactively working as a project manager.
• Ahead of the curve: Proactively identify opportunities to expand our offering within the client.
• Owner mindset: Learn Deel's wider product offerings to support accounts in their Deel IT journey with support from Customer Service and Operations teams.

What you need to succeed

• Walked the walk – At least 2+ years in a customer/client success role with a track record of solving complex problems.
• Competent communicator – Excellent communication skills; additional languages such as Spanish, German, Portuguese, French or Italian are preferred.
• Expert Insight – Experience managing a complex B2B SaaS product and quickly becoming a product expert.
• Creativity and drive – Creative problem-solving approach and proactive mindset.

Bonus Experience

• Previous experience in MDM, Endpoint security or SaaS for IT teams.

Total Rewards

Our workforce deserves fair and competitive pay with scalable benefits, rewards, and perks that reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on role, employment status and location
• Additional perks and benefits based on employment status and country
• The flexibility of remote work, including optional WeWork access

Equal Opportunity

Deel is an equal-opportunity employer that values diversity and encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails (e.g., @deel.com, @payspace.com, @paygroup.com). You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel will provide accommodation on request throughout the recruitment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com.

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Locations and openings

• Customer Success Manager - Low Touch (EMEA)
• Customer Success Manager - High Touch (EMEA)
• Customer Success Manager (London/UK-Based)
• Customer Success Manager (UK-Based)

London, England, United Kingdom

Brighton, England, United Kingdom

Manchester, England, United Kingdom

Greater London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom