Busuu Greater London, England, United Kingdom

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Busuu Greater London, England, United Kingdom

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Job Description

Job Description

Busuu is one of the top EdTech companies in the world and has won numerous awards for its innovation and impact in language learning.

Busuu’s vision is to empower everyone in the world through languages. We are the world’s largest online community for language learning, with more than 120+ million users from 190 countries, growing at up to 20,000 new users per day. We make learning a language easy by combining AI-powered courses with instant feedback from our global community of native speakers and live tutoring from qualified teachers across the world.

In January 2022, Busuu was acquired by one of the largest EdTech companies in the world, Chegg (NYSE:CHGG). Being part of Chegg will help us to accelerate our growth and achieve our vision even faster.

If you are interested in EdTech and want to be a part of a mission-driven organisation then we would like to hear from you.

What Does a Customer Success Manager Do At Busuu

You will be responsible for ensuring our customers' success. Clients who use Busuu will get better business results. This is achieved by understanding key client objectives and implementing Busuu engagement strategies.

Renewing and expanding accounts is how you will be primarily measured so it is important that you are commercially focused.

You will also be working closely with our sales and product teams.

What will you do at Busuu?

• Build brilliant relationships with our enterprise clients in France and French speaking countries
• Ensure our clients are maximising their use of Busuu and achieve the expected engagement KPIs leading to their desired business outcomes
• Develop and deploy strategies and action plans to improve engagement, client experience, retention and growth
• Successfully onboard new clients and help them successfully implement Busuu in their organisation
• Work with sales and product teams to translate business needs and product requirements into new solutions for customers
• Drive customer references, case studies and referrals
  
  

• At least 2+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment
• English and French fluency are essential and any other languages are a big advantage.
• An entrepreneurial, solutions-focused individual, who is client centric
• Ability to interpret then present client data to customers
• Keen interest in identifying client problems and finding smart solutions
• Previous experience in using CRM (salesforce, Hubspot, etc)
  
  

• Additional European language skills
• Experience of the ed tech industry
  
  

• Additional European language skills
• Experience of the ed tech industry
  
  

• Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit
• You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area
• Busuu offers a great Private Health Insurance scheme
• There is a personal training budget just for you, so you can learn more in your field to ensure our employees can continuously grow and progress in their careers
• We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working
• We offer enhanced maternity and paternity leave (depending on location)
• Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events
  
  

• CV application review - We will review it as quickly as possible
• Let’s chat - Quick chat with our team about your experience and the role
• Interview - With the Hiring Manager
• Case Study - At home case study to show off your skills
• Interview - Interview to review the task and speak with other colleagues in the team
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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