Customer Success Manager - French Speaking

Join to apply for the Customer Success Manager - French Speaking role at Synthesia.

About the role

• Reporting to the Head of Customer Success, focusing on European accounts.
• Build relationships with clients, ensuring their success and satisfaction.
• Educate clients on creating video content with Synthesia’s platform.
• Engage in business and technical conversations at all organizational levels, including C-suite.

About you

• Customer-facing experience in Customer Success, Account Management, or similar in B2B SaaS.
• Experience managing a Book of Business, KPIs, risk, forecasting, and growth.
• Ability to establish trusted advisor relationships and onboard clients effectively.
• Proficiency in light video editing using Synthesia platform.
• Native or bilingual proficiency in French.

What we offer

• Hybrid work environment, with the option to work from our London Soho office.
• Competitive salary + stock options.
• Paid parental leave, 25 days annual leave + public holidays.
• Additional benefits including private medical insurance, pension, work from home setup, and career growth opportunities.

Additional details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other

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