OverviewCustomer Success Manager (London/UK-Based). We are looking for a proactive, results-driven CSM to join the London team. In this role, you will combine strategic thinking with hands-on execution, ensuring clients get the most from Equiem's Proptech solutions. You will manage a diverse portfolio of UK and EU clients, guiding them to achieve their business goals while building strong, lasting relationships. The role is mainly home-based in the UK with occasional in-person collaboration in London.ResponsibilitiesLead new client, site and feature launches, ensuring a seamless start for customers and strong initial product adoptionBuild and maintain strong relationships with key clients, understand their objectives, and support them in achieving measurable outcomesMonitor client usage, engagement patterns, and other indicators throughout the customer journey; take proactive steps to maintain and enhance customer health and successLead and progress customer success plans, collaborating with Account Managers on overall account strategies and objectivesStay on top of customer use cases and industry trends to share insights and best practices that drive adoption and maximise valueKnow our Proptech solutions and services inside out and help clients use them effectivelyLead virtual and in-person training to equip clients to confidently use the platformAct as the main point of contact for client concerns, coordinating across teams to resolve escalationsIdentify opportunities for feature expansions and close upsells to deliver added valuePartner with Account Managers to manage renewals and identify opportunities for portfolio growthGather client and product feedback, sharing them with product teams to guide potential improvementsEncourage clients to become advocates for the platformRequirements2+ years in Customer Success, Account Management, or related roles in technology or property industries; onboarding experience is a plusFluent in English (written and spoken); additional languages are a plusExcellent communication and presentation skills; ability to use storytelling to engage and influenceStrategic thinker who can turn ideas into action and deliver resultsCustomer-centric mindset with strong problem-solving skillsAbility to manage multiple clients and coordinate complex projects under tight deadlinesIndependent, proactive, and takes initiative to own and drive outcomesProven ability to build trusted, long-lasting client relationshipsAbility to analyse data, spot trends or risks, and turn insights into actionable plans Thrives in fast-paced, dynamic environments and embraces changeProficiency with CRM; experience with customer success tools is a plusBased in London – preferred but not requiredBenefitsCareer growth opportunities within a global and dynamic companyStartup mindset with global impactFlexible remote work with occasional in-person collaboration or co-working in LondonPrivate health insuranceWell-Being Day: one paid day off per yearAdditional vacation: option to purchase extra vacation days after 12 months of service #J-18808-Ljbffr