Customer Success Manager - Low Touch (EMEA)

Join to apply for the Customer Success Manager - Low Touch (EMEA) role at n8n.

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.

Your main goal will be to establish strong relationships with our customers in a scalable way, ensuring they successfully adopt n8n and are in a position to grow with us year after year. You’ll combine hands-on customer work with building scalable processes and automations that help us deliver an outstanding customer experience.

Responsibilities

• Onboard new customers and set them up for long-term success
• Nurture expansion opportunities
• Proactively solve technical and commercial challenges across your book of business
• Manage customer communications and support escalations smoothly
• Design playbooks, workflows, and automations to engage with customers at scale
• Build systems that allow you and the team to serve a higher volume of customers efficiently
• Share best practices and learnings to help the CS team improve continuously
• Identify and execute initiatives that bring value to customers in a scalable way, e.g., webinars and round tables
• Lead expansion and renewal conversations to drive upsell and cross-sell opportunities
• Progress order forms and ensure seamless collaboration with Sales teams
• Run quarterly business reviews with key customers to uncover growth potential
• Keep customer data and CRM records accurate and actionable
• Lead projects that improve CS processes for the whole team
• Collaborate cross-functionally with Support, Sales, and Product to deliver value

Requirements

Must-haves

• Customer Success expertise: You know how to manage a book of business, run QBRs, and deliver great onboarding experiences.
• Curiosity & intelligence: You quickly grasp what n8n does for people and why they buy it, and can adapt your approach accordingly.
• Technical ability: You can build workflows in n8n, understand technical basics, and know when and how to escalate effectively.
• Commercial acumen: You have experience managing upsells and cross-sells in a SaaS environment.

Nice-to-haves

• Scaled CS experience: You’ve managed a large, low-touch customer portfolio before.
• Strong communication skills: You have a clear, structured speaking style and great phone presence.
• Process mindset: You’ve helped set up CS tooling, processes, or playbooks in past roles.
• Technical engagement: You’re comfortable engaging with technical audiences in a commercial capacity.

Benefits

• Competitive compensation – We offer fair and attractive pay.
• Ownership – Our core value is to “empower others,” and you’ll get a slice of n8n with equity.
• Work/life balance – We work hard but ensure you have time to recharge
• Europe: 30 days of vacation, plus public holidays wherever you are
• US: 15 vacation days, 8 sick days, plus public holidays wherever you are
• Health & wellness – Europe: benefits according to local norms; US: medical, dental, and vision plans
• Future planning – Europe: pension contributions; US: 401(k)
• Financial security – Disability, life, and hospital coverage
• Career growth – Annual allowance for courses, books, events, or coaching
• Remote-first – Remote across Europe with regular off-sites; some roles in the US may be hybrid
• Giving back – Support open source projects with monthly contributions
• Transparency – Clear communication about company direction and priorities
• An ambitious but kind culture – eNPS feedback and collaborative environment
• Country-specific details provided in your contract

Location

Remote-first within Europe; some roles may be hybrid in the US. Visa sponsorship available for Germany; for other countries, existing right to work is required.

Company language

Our company language is English.

Equal opportunity

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

About the role postings

Referrals increase your chances of interviewing at n8n. We post multiple listings to reflect remote locations and ensure visibility to candidates.