Overview

TalentCo are partnering with a mission-led, seed-stage startup to hire their first dedicated Customer Success Manager. Our VC-backed client is tackling a critical issue in an underserved space, ensuring that their clients’ employees and their families receive the crucial, life-changing support they deserve.

Responsibilities

• Manage a portfolio of enterprise and mid-market clients, ensuring successful onboarding, adoption, and long-term engagement.
• Drive retention and expansion by proactively managing renewals and identifying growth opportunities.
• Be the first hire in Customer Success, building the function from the ground up and shaping best practices as they scale.
• Establish strong relationships with senior stakeholders, positioning yourself as a trusted advisor on industry trends and the company’s offering.
• Collaborate closely with Sales, Product, and Leadership to refine the customer journey and ensure a seamless post-sale experience.

Qualifications

We’re looking for someone with previous experience in a Customer Success role within another SaaS startup, who has managed enterprise accounts, built scalable processes, and proactively identified opportunities to drive retention and expansion. You are keen to be hands-on, commercially minded and thrive in an early-stage environment where you can make a direct impact.

We want to hear from you if

• You have previous experience in a Customer Success or an Account Management role within another high-growth B2B SaaS startup.
• You thrive in a fast-paced, early-stage environment where you can take ownership and make a direct impact.
• You excel at building and maintaining relationships with senior decision-makers in enterprise accounts.
• You are commercially minded, always looking for ways to drive adoption, engagement, and expansion.

What they offer

• £50k-£60k base salary + performance-based bonus
• Compelling equity package
• 25 days annual leave + public holidays
• Pension contribution
• Remote-first setup; UK-based with optional access to the central London office

Job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales and Other
• Industries: Software Development

Remote-friendly with occasional travel to the London office as needed.