Remuneration: £38,000 - £45,000 per annum, dependent on experience

Enroly is a fast-growing tech company transforming the international student recruitment process through innovative SaaS solutions.

The CSM role is crucial within Enroly, responsible for championing the success of our university clients. This individual will manage a range of customer accounts, cultivating strong relationships, driving product adoption, and fostering revenue growth.

Responsibilities

• Client Onboarding: Collaborate with internal and external stakeholders to offer an amazing onboarding experience for new clients, being a reliable first point of contact during the process.
• Customer Management: Build trust with clients and develop strong relationships with people at all levels of an organisation. Provide existing customers with a voice, support, guidance and knowledge to use Enroly products and services to meet their strategic business objectives. Be an advocate for the customer, proactively identify concerns, respond to issues as they arise and escalate when necessary.
• Training & Support: Guarantee users feel cared for and assisted through ongoing training and support on our software, addressing client questions and issues through our ticketing system, alongside Solutions and Product colleagues.
• Revenue Generation: Demonstrate a deep understanding of customers’ structures, operations, and pain points to strategically identify and execute upsell and cross-sell opportunities. Consistently drive timely renewals and achieve or exceed revenue and growth targets.
• CRM Management: Use of CRM to monitor client platform usage and Services performance with a proactive approach to client engagement. Maintain accurate and up-to-date records in our CRM system, ensuring all sales activities, customer communications, and opportunity data are recorded in a timely fashion.
• Client Feedback: Play a pivotal role in collecting and interpreting client feedback. Collaborate closely with the Solutions and Product teams to refine offerings and address client needs.
• Line Management: Opportunities for potential line management including offshore support team.

About you

• You like working in a fast-moving environment using the latest technologies to build products that help people.
• You are excited by the concept of a startup where you are contributing to the development and optimisation of our people, process and systems.
• You thrive in a target-driven environment, bringing commercial acumen and curiosity to spot opportunities that deliver value for both customers and the business.
• You love the idea of using your knowledge of international education in a completely new role.
• You have always wondered if there was a better way of working and questioned why things are done the way they are.
• You are a skilled listener and an accomplished problem-solver, able to understand needs and find effective solutions.
• You want to get hands on dealing with clients and have an eye for detail.
• You are a people person and adept at building relationships with people at all levels of an organisation.
• You are confident in communicating ideas and delivering content that engages and influences a wide range of stakeholders.
• You love working as part of a team.
• Experience in higher education admissions or international student recruitment – with a strong understanding of the roles of universities, agents, students, and third-party service providers.
• Proven experience in a customer-focused role (B2B or B2C) – with strong relationship-building skills and a track record of delivering excellent customer service.
• Recent experience of operating in a client-facing role and developing relationships across a matrixed organisation
• Skilled in using data for informed decision-making
• Proven experience driving organisational change or leading projects that deliver measurable return on investment for clients, partners, or the organisation.
• Experience using CRM systems and technology tools to aid processes
• A proven track record in implementing process change and efficiency
• Experience of working in tech or B2B SaaS
• Systems implementation, project management or change management experience
• An understanding of systems integrations and APIs would also be an advantage
• Experience in a training or delivery role
• Experience in negotiation

Mandatory Requirements

• Based in the UK
• Right to work in the UK

Why Enroly

• 25 days holiday a year + Bank Holidays
• Generous Company Pension scheme
• Private healthcare and life insurance
• Remote first culture with flexible working options
• Collaborative culture with a love the challenge attitude
• Big opportunities for career advancement
• A dynamic, innovative work environment that celebrates success and nurtures professional growth

Our Company Values

• Experience Matters: We always strive for the best experiences for our customers, their users and the Enroly team.
• Do Less to Do More: We prioritise impact over inputs, and give people the tools to achieve great things.
• Always Innovate: We adopt cutting-edge frameworks and technologies to stay ahead of the game.
• Celebrate: We shout about the achievements of our team and partners.

Our products and services

CAS Shield is a 100% proprietary tool that automates the onboarding and arrival process for universities, their students and agents. The platform handles the repetitive and fatiguing tasks faced by university staff. This includes information and document requests, analysis of data/documents, screening for non-genuine students, and flagging at-risk students for intervention. The result is that university staff have more time for the qualitative aspect of student recruitment: providing human-to-human support to students.

Our data solutions offer universities ground-breaking real-time business reporting for the first time.

Our Services & Compliance Division provides our platform clients access to outsourced services provided by industry-leading consultants using Enroly technology.

Discover how we can streamline your processes, enhance outcomes, and empower your institution to thrive