Overview

Customer Success Manager role with ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses. Base pay range and full compensation discussed with recruiter. This position focuses on enterprise customer experience, onboarding, retention, and expansion across a portfolio valued at c.£800k ARR.

The Company

• Mission-led UK scale-up transforming how people access support in their working lives.
• Privately owned, backed by forward-thinking investors and trusted by iconic clients.
• Growing in the enterprise space, with a focus on deep client impact and making every employee feel valued.
• Inspiring culture built on openness, ownership, and genuine social impact.

The Opportunity

Join a growing team as Customer Success Manager, taking full ownership of the enterprise customer experience. You will be the champion for your clients and responsible for onboarding, retention, and expansion across a portfolio valued at c.£800k ARR. You will contribute to the ongoing development of the Customer Success function and work closely with founders and a lean, ambitious team.

The Ideal Candidate

• 3+ years’ experience in Customer Success or Strategic Account Management, ideally within SaaS, HR-tech, or employee solutions environments.
• Demonstrated success managing complex enterprise accounts (£100k+, multiple stakeholders, executive-level engagement).
• Proven ability to manage renewals, drive Net Revenue Retention (NRR), and identify upsell/cross-sell opportunities.
• Skilled at balancing a high-value book of business alongside supporting smaller SMB accounts, with creative strategies for scalable engagement.
• Experience in using data-driven processes and platforms (Vitally, HubSpot; SQL or data analysis is a plus) to interpret client health and drive strategy.
• Adaptable, autonomous, and commercially-minded, ready to build best practices where few processes exist, and energised by ownership and the chance to make a real impact.

The Package

• Base salary of £50k–£60k plus quarterly commissions (c.£8k OTE) plus shares.
• Flexible/remote-first working, with quarterly team gatherings.
• Enhanced parental leave.
• Health cover.

And more!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development, Sales, and Customer Service

Industries

• Health and Human Services, Software Development, and Technology, Information and Media

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