Overview

Customer Success Manager role at Solink (United Kingdom – Remote). Reports to Matt Brown, VP of Customer Success. Type: Permanent | Full-Time.

What You’ll Do

• Work with the go-to-market team to onboard, educate and ensure value delivery for new and existing customers.
• Own your book of business as a trusted advisor to multiple stakeholders inside accounts and internally.
• Conduct Quarterly Business Reviews (QBRs) to align on business priorities, roadmap, adoption and best practices.
• Drive retention and expansion opportunities within your book of business.
• Manage client escalations quickly and effectively.
• Monitor product adoption and engagement.
• Provide exceptional service that turns customers into advocates.
• Build an in-depth knowledge base about industries served and share best practices via playbooks.
• Foster relationships with a network of Solink teammates within accounts.
• Teach clients to be self-sufficient and influence product adoption.
• Assist in pre-sales activity to drive value and adoption when needed.

What You Bring

• 3-5 years of experience in Customer Success/Account Management in SaaS.
• Proven track record with account plan strategies and managing executive client expectations.
• High emotional intelligence and excellent English communication skills (written, reading, speaking).
• Revenue-motivated with a consultative approach.
• Ability to learn new platforms quickly and be highly relationship-driven.
• Proactive and empathetic to customer needs; customer-focused with a desire to help customers succeed.
• Willingness to become an expert on Solink to drive adoption; collaborative and team-focused.
• Ability to take initiative from inception to completion.

• Technical savvy related to networking, scripting, and SaaS cloud architecture.
• Working knowledge of Asset Protection, security or Loss Prevention.
• Experience with security camera systems; hospitality or retail industry experience.
• Multi-lingual proficiency (e.g., French, German, Spanish, Italian, Arabic, Russian).

Security Requirements

• Candidates must undergo a criminal records check on hire.
• Be a British citizen or eligible to work in the United Kingdom.
• Willing to comply with Solink’s security policies and standards.

Our Values

• Act with Urgency – move fast for customers.
• Deliver with Quality – high standards and attention to detail.
• Win with Team – outcomes built together.
• Lead with Trust – clarity, consistency and care.

Why Solink?

We’re building a place where great people do great work, supported by clarity, trust and growth opportunities. We offer meaningful equity, comprehensive benefits, wellness support, merit-based growth, candid culture, and social connection.

What To Expect From the Hiring Process

• Introduction call with Talent Team
• Interview with Hiring Manager
• Final Panel Interview
• Offer and Onboarding

Please note: recruitment process steps can change based on business needs.

How To Apply

Submit your resume and a short cover letter via our Careers Page. Tell us what excites you about this role and how you’d help Solink move forward.

Solink is an Equal Opportunity Employer. We’re committed to a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Software Development