Increase Group is a premium global event agency specializing in executive engagements and bespoke events, including roundtables and executive networking events. Our events are designed to be intimate and interactive, held in unique locations, with hand-picked audiences to ensure meaningful peer-to-peer interactions. Our main goal is to deliver memorable experiences that help attendees learn, expand their networks, and participate in unique events. We work across several verticals, including Retail, Manufacturing, Supply Chain, IoT, Security, Marketing, Healthcare, Banking, Insurance, Financial Services, and HR.

Role Description

This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction, building and maintaining customer relationships, analyzing customer data to enhance customer retention, and providing excellent customer service. The role involves handling customer inquiries, addressing issues promptly, and ensuring that customers achieve their desired outcomes through our events.

Qualifications

• Skills in Customer Satisfaction, Customer Retention, and Customer Service
• Proven track record in Relationship Building and maintaining long-term customer relationships
• Strong Analytical Skills to assess customer data and improve customer experiences
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple tasks in a remote work environment
• Experience in event management or a related field is a plus

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Events Services