Customer Success Manager

New Yesterday

This range is provided by Propel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Propel

Senior Consultant | Building Superstar Sales Teams for Start Up's and Scale Up's

Location: London (Hybrid/Remote Options)

Join a high-growth SaaS company as a Customer Success Manager, where you’ll play a key role in supporting and growing relationships with strategic clients across the DACH region. This is a great opportunity to work with a product that's making an impact, backed by a collaborative and people-first culture.

What You’ll Do

Drive Customer Success & Growth
Build strong relationships with key accounts, ensuring satisfaction, retention, and identifying opportunities for upsell and expansion.
Lead Customer Programs
Plan and coordinate initiatives to ensure customers get maximum value from the platform. Champion adoption and engagement across user teams.
Own Projects & Renewals
Support pilots, renewals, and expansion projects, working closely with cross-functional teams to deliver outstanding results.
Act as a trusted advisor, aligning customer goals with internal teams including Delivery, Product, and Sales.
Stay Engaged & Aligned
Host regular check-ins and strategic meetings, including on-site visits and quarterly reviews, to deepen partnerships and maintain alignment.

What You’ll Bring

2+ years of experience in Customer Success, Account Management, or a similar client-facing role.
Fluent German (written and spoken) – essential.
Strong multitasking, project execution, and time management skills.
A proactive, empathetic, customer-first mindset.
Experience working in a SaaS or technology environment – preferred but not essential.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time