The Customer Success Manager position is a pivotal role at LivePerson. The Success Manager is the face of LivePerson to their customers & the main focal point for all related topics. LivePerson's goal is to connect consumers with brands through LivePerson's set of AI solutions and innovative channels. A Success Manager focuses on retaining and growing their Book of Business by identifying the unique value for each brand, maintaining close relationships with key stakeholders, and ultimately expanding each account in terms of the solutions LivePerson offers.

You will:

1. Drive growth by identifying upgrade opportunities and generating new revenues with existing customers.
2. Develop relationships to serve as a trusted consultant with customers to optimize their online engagement strategy.
3. Understand how to build and present a LivePerson sales story using data and insights.
4. Generate business plans to define your strategies and tactics.
5. Understand and adapt to LivePerson's ongoing product and technology developments.
6. Manage multiple cross-product opportunities and projects.
7. Monitor usage and product adoption, proactively contact clients upon low usage, and deliver coaching/training to improve their utilization.
8. Be tech-savvy with good analytical skills.

Qualifications include:

• 5+ years experience in international B2B customer-facing positions with a proven sales record.
• A strong understanding of businesses and digital trends.
• Customer-oriented with excellent communication skills.
• Excellent presentation skills.
• Proven experience in customer-facing roles via telephone, web, and face-to-face interactions.
• Understanding of e-commerce business needs.
• Experience working with multiple stakeholders (Product, procurement, legal, etc.).
• Ability to think and act independently.
• Curiosity & resourcefulness to understand brands' internal processes.

This position is based in the United Kingdom and is remote.

About LivePerson:

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations, powering nearly a billion conversational interactions every month. We foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. We offer comprehensive benefits including health, time off, financial, family support, development opportunities, and more.

Why you'll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empower our team, and have earned recognition as a top innovative, beloved, and remote-friendly workplace. We are committed to equal employment opportunity and do not discriminate based on any protected group status.