Employment Type: Full-time

Reports To: CEO

Kaptive is supporting DynaRisk, a high-growth SaaS company tackling cyber risk, to hire their first Customer Success Manager. This is a founding role with huge scope to shape how customer success is built from the ground up.

Established as a concept in London in 2016, DynaRisk provides families, small and large businesses around the world with the tools they need to face the increasing number of cyber threats. We offer a variety of easy-to-use cyber software solutions backed by our market-leading threat intelligence capabilities for personal and business cyber risk management.

Our belief is that everyone should have access to tools that can help safeguard their digital assets from the constantly changing risks of the digital world. Our data and insights help predict and protect against cyber-attacks on hundreds of thousands of consumers and thousands of businesses every day. All the industries we work in, including our insurance, loyalty & benefits and managed service provider client’s partner with us to integrate our solutions into their offerings for their customers.

We are looking for a proactive, relationship-driven Customer Success Manager who can help DynaRisk customers maximise value from our platform, drive adoption and ensure long-term retention and growth. As our first dedicated Customer Success hire, you’ll also play a founding role in shaping how we partner with clients and building the processes and insights that will define customer success at DynaRisk.

Overview

As the first dedicated Customer Success Manager, you’ll own the customer journey from onboarding through to renewal, ensuring our key accounts achieve measurable value and outcomes. You’ll be joining a small, 20-person team at an exciting stage of growth, where your work will have real impact and visibility. You’ll build trusted relationships, turn adoption data into insights, and lay the foundations of our customer success function.

What You’ll Do

• Manage and grow a portfolio of key accounts, building strong relationships across multiple stakeholders.
• Drive platform adoption and align success plans to client objectives and outcomes.
• Lead the renewal journey and partner with Sales to identify and progress expansion opportunities.
• Champion the customer voice, bringing insights to Product, Sales and Support.
• Establish best practice for CRM, reporting, and health monitoring to create scalable processes.

About You

• Proven track record in customer success, account management, or a client-facing SaaS role.
• Experience managing renewals and building multi-stakeholder relationships.
• Commercially minded, with the ability to link adoption and engagement data to business outcomes.
• Strong communicator, confident with senior decision-makers and cross-functional collaboration.
• Proactive and organised, with a builder’s mindset to create scalable workflows and practices.

Why Join Us?

• Join a high-growth SaaS company at a pivotal stage.
• Play a founding role in building our customer success function and shaping how we work with clients.
• Directly influence customer outcomes and company growth.
• Work in a collaborative, supportive culture with flexible working options.
• Competitive salary and benefits package.

Seniority level: Entry level

Employment type: Full-time

Industries: Business Consulting and Services