We have an opportunity for a Customer Support Advisor to join our team in Newbury.

This is a full-time permanent role with a mix of home and office working.

The starting salary is £26,000 - £28,000 depending on experience.

The Role:

As a Customer Support Advisor in our Customer Management Centre, you'll provide administrative responses to customer queries, resolving them in a timely and efficient manner, collaborating with colleagues across the business.

This is a varied and busy role where you will deliver the best possible outcomes for our customers.

What we are looking for:

• Strong administration skills
• Great customer service and active listening skills
• Good computer skills, as we use multiple systems
• The ability to turn problems into solutions
• Empathy and a passion for helping people
• Effective communication and connection with colleagues across the business

What we can offer you:

As a member of the Customer Management Centre team, you'll be part of a friendly, motivated, and supportive working environment.

We invest in our people, offering opportunities to develop your skills and be part of something that makes a real difference.

This role can lead to a career within a successful and diverse organization.

Some of our benefits include:

• £450 yearly flexible benefit pot
• Flexible working arrangements
• 25 Days Holiday + Bank Holidays (with an extra day each year up to 30 days)
• Option to buy or sell holiday
• Generous pension scheme matching up to 12%
• Life cover from day one
• Participation in our Recognition scheme
• Wellbeing discounts, including gym memberships

About us:

Sovereign has joined forces with Network Homes to form SNG (Sovereign Network Group). We provide over 84,000 homes and invest in communities across London and the South of England.

Our purpose is to provide affordable homes in thriving communities that people love for generations.

We invest long-term in our homes, customers, and communities, working with partners to make a lasting impact.

We are committed to our Equality, Diversity, and Inclusion strategy and believe in fostering a workplace where everyone can be themselves.

Visit our careers site to learn more about us and our values.