Customer Support Biomedical Scientist - Studentjob.co.uk

Jobster Oxfordshire, England, United Kingdom

Customer Support Biomedical Scientist - Studentjob.co.uk

Jobster Oxfordshire, England, United Kingdom

3 days ago Be among the first 25 applicants

Are you a skilled Biomedical Scientist with a passion for client interaction and education? An innovative digital pathology lab is looking for a dynamic professional to join their team in a unique hybrid role combining specialist laboratory duties with client-facing support.

About the Role:

As a key member of the laboratory and customer support teams, you will perform core histology lab tasks while also serving as the main liaison for clinical partners. You’ll ensure high-quality sample processing and flawless workflow within the lab, while supporting client onboarding, training, and troubleshooting related to diagnostic services and digital platforms.

Your Key Responsibilities:

• Execute laboratory operations adhering to SOPs and quality standards, ensuring timely and accurate sample handling
• Monitor and maintain internal and external quality controls, participate in audits, and support continuous improvement
• Serve as the first point of contact for new and existing clients—conducting training sessions, visits, and providing ongoing support
• Manage client queries efficiently via phone and email, troubleshoot logistics or system issues, and escalate when necessary
• Collaborate closely with internal teams including Pathologists, IT, Quality, and Commercial colleagues
• Represent the lab during client meetings and promotional events, fostering strong partnerships and facilitating service uptake
  
  
  

• HCPC registration as a Biomedical Scientist, preferably with IBMS Specialist Portfolio or equivalent in Cellular Pathology
• Minimum 3 years’ post-registration experience in histopathology or digital pathology workflows
• Strong understanding of histological processes, sample logistics, and digital LIMS platforms
• Excellent communication and interpersonal skills, with confidence in delivering training and client presentations
• Ability to balance laboratory duties with client-facing responsibilities, including occasional travel
  
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Software Development

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