Customer Support Representative at The Saasy People

Are you a skilled communicator with a passion for delivering exceptional customer support? The SaaSy People are looking for a Remote Customer Support Representative to join their award-winning team. In this full-time, Monday-to-Friday (9-5) role, you’ll provide top-tier customer service, helping businesses navigate their inquiries efficiently.

As a key member of the team, you’ll leverage your strong communication skills to simplify complex issues and deliver clear, concise solutions. Your tech-savviness will shine as you work with various platforms, including CRMs (especially Intercom) and Google Apps.

Join a dynamic, fully remote team that supports businesses worldwide. Apply today and take your customer support career to the next level!

About The Saasy People

The SaaSy People provide multi-award-winning, onshore, fully managed, multi-channel outsourced customer support and outsourced onboarding services tailored for growing businesses, delivered in a simple monthly format.

In addition, The SaaSy People offer SaaSy Expert Services to implement, configure, and optimize CRM and telephony platforms. Their UK-based consultants have successfully completed numerous implementations, migrations, and optimizations for platforms such as Zendesk, Monday.com, Intercom, and Vonage.

By partnering with The SaaSy People, businesses can focus on their core operations while benefiting from expert support and turnkey solutions across all industries and regions worldwide.

Position: Customer Support Representative

Salary: From £21,500 a year

Job Type: Full-time

Location: Remote, UK

About the Role

Do you thrive on solving problems and making people smile? Are you a tech-savvy communicator with a passion for helping others? If so, we want to hear from you!

We’re a fast-growing startup looking for a Customer Support Superstar to join our friendly and dynamic team. In this role, you’ll be the voice of our company, helping customers with a wide range of queries and issues.

Main Duties

What you’ll be doing:

• Being a customer champion: You’ll be the first point of contact for our customers, answering their questions via phone and email with a friendly and helpful attitude.
• Problem-solving extraordinaire: You’ll use your exceptional diagnostic and analytical skills to identify the root cause of customer issues and find creative solutions.
• Order management guru: You’ll help customers place orders, track shipments, and resolve any order-related issues.
• Appointment scheduling whiz: You’ll book appointments for customers, ensuring they get the service they need when they need it.
• Process improvement enthusiast: You’ll identify opportunities to improve our customer support processes and make things even better for our customers.

Requirements

What you’ll need:

• A passion for helping others: You genuinely enjoy solving problems and making people happy.
• Exceptional communication skills: You can explain complex issues clearly and concisely, both verbally and in writing.
• Tech-savviness: You’re comfortable using a variety of platforms and tools, including CRMs (especially Intercom) and Google Apps.
• A self-starter attitude: You’re proactive and resourceful, able to work independently and take initiative.
• A team player spirit: You’re collaborative and enjoy working with others to achieve common goals.

Bonus points if you have:

• Previous experience in a customer support role
• A degree from a top university or equivalent practical experience
• A knack for diffusing difficult conversations with empathy (and humour!)

What’s in it for you:

• The chance to make a real impact: You’ll be an integral part of a growing company, helping to shape our customer experience.
• A fun and supportive work environment: You’ll be joining a team of passionate and talented people who love what they do.
• Remote working: Work from anywhere in the world!
• Team socials: We love to get together and have fun (when it’s safe to do so).

Please submit your CV and a cover letter explaining why you’re the perfect person for this role.

Required Documents

• CV/Resume

Application Process

If you’re looking for a challenging and rewarding role where you can make a difference, APPLY NOW