Location: Hybrid-remote in Harrogate, UK– candidates should be able to reliably commute or plan to relocate to the area before starting (preferred)
Job Type: Full-time
Schedule: 8 hour shift | Day shift | Weekend availability
Salary: £24,000–£30,000 per year
Contract: 12-month fixed-term with potential to become permanent

Are you a great communicator who thrives on solving problems and supporting customers? Are you fluent in both French and English, and excited to be part of a company helping to shape the future of smart energy? If so, we’d love to hear from you.

About Chameleon Technology

Chameleon Technology is a UK-based innovation leader in smart energy. Our mission is to help households make smarter, more sustainable choices with real-time energy data, delivered through our award-winning in-home displays and cloud-connected solutions. We help make homes a greener, smarter place, driving our commitment toward achieving Net-Zero.

Over 11 million of our devices are in homes across the UK, trusted by both major energy providers and consumers. As we expand our presence into France, we’re looking for a French-speaking Customer Support Representative to join our friendly, collaborative team.

The Role

You’ll be part of our small but impactful Customer Support team, acting as a key contact for both UK and French-speaking customers. Initially, your focus will be supporting consumers using our smart energy technologies, but as you grow in the role, you’ll take on more responsibility supporting our project partners and B2B clients.

We’re looking for someone who is proactive, thoughtful, and enthusiastic about delivering exceptional customer service. This is a great opportunity for someone who wants to gain experience in the smart tech industry while building a long-term career in customer success, support operations or account management.

This is a 12-month fixed-term contract to cover maternity leave, with a strong possibility of transitioning into a permanent position for the right candidate. The role may occasionally require travel within the UK and, on rare occasions, to other parts of Europe, depending on project needs.

What You’ll Do

• Deliver first-class support to both English- and French-speaking customers via email and phone
• Troubleshoot and resolve customer issues with care, clarity and professionalism
• Collaborate with internal teams to improve support processes and user experience
• Create and maintain help articles, FAQs and other support content
• Provide feedback to the Product and Engineering teams based on customer insights
• Take ownership of project-specific support channels, once fully trained

What You’ll Bring

• Fluency in both French and English (spoken and written) is essential
• Strong communication and problem-solving skills
• A genuine passion for helping people and making technology easy to understand
• Excellent attention to detail and the ability to multitask in a fast-paced environment
• Working knowledge of Microsoft Office and Google Workspace is desirable
• Familiarity with ticket management tools and customer relationship management (CRM) platforms are an advantage—but not essential, as full training will be provided
• Self-motivation with the ability to work independently and as part of a collaborative team
• Previous experience in a customer-facing or account management role is desirable, but not essential
• A willingness to learn about the UK and French smart energy landscapes

Why Join Us?

At Chameleon, you’ll be part of a mission-led business where innovation and purpose go hand in hand. We offer:

• 25 days holiday + bank holidays
• Flexible hybrid working
• Company-funded Medicash healthcare scheme
• Cycle to work scheme
• Employee social events and wellness initiatives
• Training and personal development via the Chameleon Academy
• Opportunities for progression into permanent or senior roles

Occasional travel within the UK or Europe may be required depending on project needs.

Ready to apply?

If you’re looking for a meaningful role at a growing tech company that values curiosity, collaboration and customer satisfaction, we’d love to hear from you.

Chameleon Technology is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Strictly no agencies

Strictly no agencies, please. We work with carefully selected recruitment agencies and we do not accept unsolicited CVs from any other recruiters or agencies. We are not responsible for any fees related to unsolicited CVs.

Please note, any information you provide to us when you contact us will be used to respond to the enquiry you have submitted and will be passed directly to the appropriate team. We may use information you provide to us (including information from your CV) for recruitment purposes, as well as administrative and management purposes in connection with our recruitment activities.

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