Overview

Role: EMEA - Customer Support Representative

Duration: 12 Months

Location: Reading, UK - 2 days onsite (Tuesday & Wednesday)

Language: French

What you’ll be doing

Full-time role in client Connect EMEA Customer Support department, focusing on delivering the best customer experience and service level in a fast-growing environment. You will assist customers daily by troubleshooting issues related to hardware or installations, as well as our mobile/web platforms, and keep customers updated via phone and email on progress.

What we’re looking for

The ideal candidate is a Customer Support professional with strong technical skills and a clear understanding of what drives customer satisfaction.

• Experience in a customer-facing role (mandatory)
• Experience with SaaS solutions is a plus (not mandatory)
• Experience with CRM & ERP systems - Client and SAP preferred (not mandatory)
• Strong communication and listening skills
• Well-developed time management and prioritization skills
• Structured “can-do” approach to open matters in a demanding environment
• Methodical and conscientious documentation skills
• Willingness to develop while identifying opportunities over self-reflection

Seniority level

• Associate

Employment type

• Contract

Job function

• Customer Service

Industries

• Telecommunications