Overview

This range is provided by AiPrise. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range
$12,000.00/yr - $20,000.00/yr

Customer Support Specialist (English)

Location: Remote (Mexico preferred or similar timezone)

About AiPrise

AiPrise is a Y-Combinator backed global compliance platform that helps companies verify identities and businesses through a combination of AI-powered fraud detection, orchestration, and local data integrations. We work with fintechs, banks, and enterprises across the world to make onboarding safer and smarter.

Role Overview

We’re looking for a bilingual Customer Support Specialist to join our growing team. You\'ll be the front line of communication for our customers—helping resolve issues, guide users through our platform, and ensure a high-quality experience. You’ll work closely with our product, engineering, and customer success teams to ensure customer feedback is heard and acted on.

What You’ll Do

• Provide responsive, empathetic, and technically accurate support to our global users via email, chat, and occasional video calls
• Troubleshoot and guide users through technical issues related to the AiPrise dashboard, SDKs, APIs, and integrations
• Act as a liaison between customers and our technical team to escalate bugs or feature requests
• Maintain clear and structured documentation for internal processes and customer knowledge bases
• Monitor customer queries and maintain SLAs, ensuring timely resolution and customer satisfaction
• Collaborate with product and engineering teams to continuously improve the customer experience

Who You Are

• Fluent in English (written and spoken)
• Based in Mexico or a similar timezone for optimal overlap with our global customer base
• Tech-savvy and comfortable navigating APIs, SDKs, and developer documentation (bonus if you’ve worked in a SaaS or developer tools environment)
• Strong communicator with a customer-first mindset
• Organized and self-motivated with the ability to manage multiple requests simultaneously
• Prior experience in customer support, ideally for a B2B SaaS or fintech company, is a plus

Bonus Points

• Experience with support tools like Zendesk, Intercom, or Freshdesk
• Familiarity with compliance or identity verification platforms
• Basic troubleshooting skills with tools like Postman, browser dev tools, etc.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other