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Work location: Nottingham or Sheffield (Hybrid)

Must be eligible for SC Clearance (Must have been a UK resident for the last 5 years)

Here at Littlefish, we look for people who can make a difference and become a giant slayer. As the world around us continues to change, we look for people who embrace change with optimism and excitement. These are the passionate and high-performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish what we are today, and you will be the future employees who continue to add drive, passion, and skills as we see Littlefish grow.

If this sounds like you and you're excited about working with creative, passionate, energetic, friendly people, we would love to hear from you.

The role and what you’ll be getting up to on a day-to-day basis:

Are you a strategic leader with a passion for cyber security and service excellence? At Littlefish, we’re looking for a Cyber Operations Manager to join our Cyber division and play a key role in delivering high-quality, customer-focused cyber services.

You’ll be responsible for leading the delivery of cyber services across key accounts, ensuring operational excellence, strong client relationships, and continuous improvement. You’ll work closely with our CSOC Manager and Cyber Leadership Team to align resources, drive service quality, and support the implementation of best practices.

You will be:

• Leading the delivery of Cyber Services in line with contractual commitments and SLAs
• Acting as a key point of contact for clients, ensuring high satisfaction and trust
• Managing service governance, reporting, and risk treatment plans
• Supporting cyber service transitions and project delivery
• Driving continuous improvement and identifying growth opportunities
• Collaborating with technical teams to ensure effective resource allocation
• Contributing to the wider success of the Cyber division as part of the leadership team

Who you are:

• Proven experience in a service delivery or cyber operations leadership role
• Strong understanding of ITIL principles and service delivery methodologies
• Excellent leadership, communication, and client relationship skills
• Financial acumen and a focus on efficiency and value
• Knowledge of Microsoft Sentinel, Defender solutions, and security best practices
• Experience managing projects and delivering results in a fast-paced environment

Ideally, you will have:

• Experience with Microsoft Purview, firewalls, VPNs, proxies
• Understanding of defence-in-depth and attack vector protection
• Familiarity with automation tools (e.g., Ansible, Terraform, Puppet)
• Knowledge of SaaS/PaaS integrations and cloud security

What can we offer you?

• Through our unique training programme, the Littlefish Academy, you can increase your earnings by £4,500
• Referral bonus scheme of £1,000 when you successfully refer a friend
• Access to our LinkedIn Learning platform, with over 16,000 tutorials to enhance your personal and professional development
• Healthcare cash plan providing online GP appointments, 24/7 access to counsellors, and cashback on healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public/bank holidays
• Purchase and sale of annual leave scheme

Life at Littlefish:

Our company values shape who we are. Hiring people who share our values is essential as we grow.

I am High Performing: I like to raise the bar, increase quality, and improve efficiency. We strive for service excellence.

I am Passionate: We build team success and celebrate together. I am enthusiastic, energetic, and caring about my colleagues.

I Have a Can-Do Attitude: I am not afraid to step outside my comfort zone, challenge the status quo, and get things done!

If you believe you can make a tangible difference, apply today and join us on this journey.

At Littlefish, we aim to be a place where everyone can be themselves. We are committed to a diverse and inclusive community where everyone, regardless of background, feels equal and supported.

We encourage applications from all backgrounds. Please contact us if you need adjustments during the recruitment process.

Part of our application includes answering ED&I (Equality, Diversity, and Inclusion) questions, with a 'prefer not to say' option available.