Overview

Data Analyst

Department – Consumer Intelligence & Analytics (CI&A)

Division – Data Technology & Innovation

Salary – National (Edinburgh and Leeds) ranging from £43,100 to £54,000 and London £47,300 to £60,000 (salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive.

Join a purpose-driven team at the FCA, where we centre the consumer voice in shaping safer financial markets. Our Consumer Intelligence & Analytics (CI&A) team listens to what people are saying- across social media, review platforms and advice services- to understand experiences, highlight emerging risks and support thoughtful regulatory decisions.

We’re looking for a collaborative Data Analyst to enhance our social media monitoring, develop intuitive dashboards and data tools, and contribute to inclusive consumer insights. This role offers a supportive environment to grow your analytical skills while making a positive impact on millions of people.

What will you be doing?

• Managing and supporting our social media listening tool to capture and interpret consumer posts, reviews and comments
• Analysing data from multiple consumer sources to identify key themes, risks and early warning signals
• Designing and maintaining Tableau dashboards that provide clear, actionable insights to colleagues
• Preparing, transforming and combining datasets using Tableau, Python and SQL to support data-driven solutions
• Engaging with teams across the FCA to understand their needs and deliver relevant consumer intelligence
• Sharing the work of the Consumer Intelligence & Analytics team and contributing ideas to improve how we use data and tools

What you will get from the role

• Deepen your understanding of the FCA’s purpose-driven environment, while building strong relationships with data and business experts
• Be part of a team that values curiosity, care and continuous learning—giving you space to grow and contribute
• Explore creative approaches to data, using your expertise to generate outcomes that make a positive difference for consumers

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process (to learn more about the Disability Confident Scheme, see the information in the applicant section).

Minimum

• Prior experience working with quantitative and/or qualitative data to create clear, engaging insights that support understanding
• Prior experience using data visualisation tools (ideally Tableau) and applying search techniques such as Boolean logic to explore patterns
• Prior experience communicating analysis in a way that’s easy to follow, both in writing and when presenting to others

Essential

• Strong understanding of data limitations and how to interpret findings with care and clarity
• Experience using social media listening platforms to explore consumer sentiment and emerging trends
• Confidence engaging with stakeholders to understand needs, shape priorities and support informed decision-making
• Ability to explore complex ideas and contribute to practical, sustainable solutions through communication and influence
• Well-organised and reliable, with a track record of meeting commitments and using tools like JIRA to support delivery
• Interest in consumer behaviour and a curiosity for spotting patterns, risks and opportunities in data

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Associate - Regulatory
• Advert Closing: Midnight 9 September 2025 (please submit your application no later than 11.59pm 8 September 2025)
• Shortlist: 9-10 October 2025
• Interview: from 16 October 2025

When submitting your application, please tailor your CV to highlight how you meet the minimum and essential requirements above

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

Got a question?

If you are interested in learning more about the role, please contact Steve Christopher on Steve.Christopher@fca.org.uk

Applications must be submitted through our online portal. Applications sent via email will not be accepted