Job Description

The Role

Seeking an experienced Business Analyst with 5+ years in finance/billing systems, skilled in requirements elicitation, stakeholder engagement, process mapping, and data analysis. The role involves conducting workshops, gathering and documenting business requirements, performing gap and impact analyses, and supporting system configuration and testing. Requires strong problem-solving, communication, and facilitation skills, along with experience in relational databases, Excel, and process improvement initiatives. Must be proactive, adaptable, and capable of managing multiple projects in a dynamic environment.

The Responsibilities:

• Eliciting detailed requirements by conducting interviews, workshops and other techniques that appropriate to each specific situation
• Proficient in scoping and recommending appropriate business analysis approaches
• Facilitating workshops to understand the business/project goals and requirements in detail
• Collaborate with cross-functional teams to understand data requirements and help establish single source of truth
• Extract and analyse data from various sources to identify trends, patterns, and insights
• Responsible for developing requirements documentation
• May be responsible for system configuration based on requirements
• Responsible for creating test plans and helping to test system changes and enhancements to ensure completeness and accuracy
• Ownership and responsibility for allocated communication project stream
• Perform activities such as gap analysis, impact analysis, estimation, documenting "as is" and "to be" process documentation and improvements
• Assisting management in clearly understanding the problem statement, underlying tasks, the business requirements to ensure accurate estimates are produced for planning purposes
• Investigating, developing, and continually enhancing the business analysis approach, including standards and tools.

• 5 years' experience in a business analyst role, ideally in finance/billing systems
• Ability to multi-task and manage several projects and tasks all at once
• Strong communication skills, both written and verbal, are essential
• Excellent interpersonal, stakeholder engagement and facilitation skills
• Enjoys problem-solving, analytical & numerical analysis
• Experience with relational databases & Excel
• Experience with test plan creation, testing procedures and test plan execution
• Proven experience in the ability to analyse, interpret and present complex information
• Experience conducting workshops for requirements gathering/process mapping and soliciting solution feedback, including working with business stakeholders and technical experts
• Expert in process design and process maps
• Strong problem solving and process improvement skills
• Must be able to work within an ambiguous environment and expected to be a self-starter and can work without supervision
• Inquisitive, open mind and a drive to challenge the status quo where required.