Overview

Delivery & Installation Specialist

Location: Field Based/Ascot

Salary: Competitive

Hours: Monday to Friday, 9am-5:30pm

This field-based role is focused on the professional installation of hardware solutions, ensuring a seamless and positive experience for customers. The ideal candidate will be confident, proactive, and driven to deliver high standards in both service and customer satisfaction.

This is a remote role with frequent travel to client sites across the UK. Attendance at the head office (Ascot area) is required for training, meetings, and business needs. A clean, valid driving license is essential.

Key Responsibilities

• Deliver on-site technical support, efficient installations, and hardware repairs
• Complete thorough documentation of all service visits including time, parts used, expenses, and corrective actions
• Fulfill assigned service projects across the UK
• Collaborate with the Customer Enrichment Manager on assigned projects and services
• Maintain up-to-date technical knowledge, including technical bulletins and maintenance reports
• Submit monthly QA reports
• Conduct PAT testing (if qualified)
• Maintain readiness and functionality of loan stock equipment
• Provide office-based technical support cover during staff absences
• Troubleshoot collaboratively with colleagues when required
• Support equipment setup and breakdown for trade shows and events
• Propose service and hardware improvement ideas as part of a team contribution
• Ensure responsible handling of internal and customer data in line with GDPR
• Operate in accordance with company values, policies, and procedures
• Perform any additional reasonable duties required at this job level

Skills, Knowledge, and Experience

• Proven experience in a similar hardware installation and service role
• Technical knowledge of monitors and PCs; familiarity with Windows OS preferred
• Experience with CRM systems (Microsoft Dynamics CRM beneficial)
• Strong attention to detail, numeracy, and documentation skills
• Ability to stay calm under pressure and meet deadlines
• Organised and adaptable with good time management
• Independent, self-motivated, and proactive
• Strong communication and relationship-building skills
• Customer-first mindset with a solution-oriented approach
• Understanding of GDPR and data protection best practices