Overview

This role sits within HMCTS' Southeast Regional Operation, led by our Operations Leadership team. You are responsible for the smooth running of the Court, leading your team and supporting your Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service. You will maintain positive working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You understand process- and compliance-driven environments and can constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. This is a business-critical role requiring full-time hours with a Monday - Friday pattern. Occasional travel to other courts is expected; regular travel will be required between all Essex sites and other occasional travel within the region as necessary.

Responsibilities

• Lead the Court team to meet operational needs, deliver performance objectives and provide a consistent, customer-focused service.
• Support the Operations Manager and maintain positive working relationships with judiciary, agencies, volunteers and user groups.
• Drive continuous improvement to enhance operational efficiency and service levels, working with agencies as needed.
• Operate in a process- and compliance-driven environment; manage complaints and complete corrective actions within agreed timescales.
• Ensure Health and Safety, IT/workstation compliance, and escalate facilities issues to HMCTS Estates teams.
• Be office-based where required and understand hybrid working arrangements as they apply to the role.
• Travel between Essex sites and other regional locations as part of role requirements.

Qualifications and Requirements

• Hands-on problem solver with the ability to engage with people at all levels and deliver excellent service through effective team leadership.
• Strong communication and influencing skills; able to lead, set local priorities and align with regional strategies.
• Experience in managing team performance, resource planning and budgeting to meet targets.
• Commitment to public service, operating in a process/compliance-driven environment.

Additional Information

The MoJ offers Hybrid Working arrangements where business need allows. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles may not be suitable for Hybrid Working; arrangements will be discussed with the successful candidate(s) and reviewed regularly.

For nationally advertised roles: appointment to the nearest viable office to home postcode (HQ, Justice Collaboration Centre, or Justice Satellite Office). For current MoJ employees, base location may be changed to the nearest viable office. Civil Service terms and conditions may change as part of reform; details will be provided if an offer is made.

Flexible working and benefits information: The Civil Service offers a range of policies including flexible working, annual leave (25 days rising to 30), options to buy/sell leave, pension choices, training, networks, and family-friendly policies. The Civil Service Code applies. For veterans, the Making the Civil Service a Great Place to Work for Veterans initiative provides access to certain opportunities and support.

Disability inclusion: MoJ supports adjustments during recruitment and employment; interview offers may be available for disabled candidates who meet the minimum criteria.