Overview

Deputy Administration Manager - DC

Location: Reading
Hybrid working

Grade: Consultant
Employment Type: Permanent, Full Time
REQL002827

XPS Group is a leading pensions consultancy. As the largest pure pensions consultancy in the UK, we support over 1600 pension schemes and administer pensions for over 1,000,000 members across 15 locations. This role is based at our Reading office with hybrid working.

About the Role

We are currently seeking a Deputy Administration Manager to join the team, based at our Reading offices, with hybrid working. Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communication and scam protection.

Responsibilities

• Oversee the various DC administration tasks completed by the team e.g. handling of leavers, retirements, transfers and deaths.
• Monitor accuracy, performance, and SLAs for the team, including activity and client performances, and take action to ensure targets are met.
• Liaise with Administration Managers regarding appraisals and regular catch-up meetings.
• Conduct some appraisals and catch-up meetings including regular mentoring meetings with staff on probation.
• Help identify training needs across the team and assist with developing and mentoring team members.
• Ensure the accurate update of time recording system for both chargeable and non-chargeable activities.
• Anticipate, resolve and own problems, identifying solutions to management as and when required.
• Prepare, check and issue administration bills.
• Update internal change control and other schedules and spreadsheets as required.
• Manage day-to-day activities of staff to ensure efficient and effective delivery of all work.
• Hold regular workflow meetings with senior team members to manage progress and resolve issues.
• Take part in marketing and new business activities including completing tender responses, attending pitches and presenting at site visits.
• Provide expert advice solutions to pensions queries and pensions consultative advice; keep abreast of technical and legislative developments within the pensions industry and provide technical support to more junior staff.

Your Profile

Essential

• Able to demonstrate an expert knowledge of pensions administration activities and apply this knowledge to any scheme.
• Previous pensions administration experience of Defined Contributions (DC) schemes including leavers, retirements, deaths, transfers in, transfers out and reporting.
• Experience of current pensions legislation and framework is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration.
• Previous supervisory or workflow management experience is required, ideally including performance monitoring, appraisals, recruitment, etc.
• IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint.
• Third party pensions administration experience preferred, though strong all-round experience within an in-house pensions department not purely process driven will be considered.

• Qualifications: Strong Maths and English GCSE or equivalent

Desirable

• Previous presentational experience is desirable to assist with prospect pitches and trustee meetings.

What We Offer

Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply

Interested candidates should submit applications below or contact recruitment@xpsgroup.com.

Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunity Statement

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, employment or educational references, satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

About Us

To find out more please visit: www.xpsgroup.com