Devonshire Hayes has partnered with a fantastic organisation to help them secure a Digital Learning Specialist - (Technical Writing / Training) to join their team.

Responsibilities:

• Write and maintain clear, plain-English documentation for our IT systems and processes.
• Publish and manage knowledge articles in our Help portal (both internal and customer-facing).
• Create "how-to" content (guides, FAQs, videos, tips) for tools like Outlook, Word, Excel, PowerPoint, OneDrive, and Teams.
• Run training sessions (in-person and online) to help colleagues build confidence with everyday tools.
• Develop training materials such as slides, quick reference cards, and e-learning modules.

Qualifications:

• Experience in technical writing or IT training (ideally both).
• Strong knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint).
• Familiarity with Windows 10/11 desktops.
• Familiarity with Apple iOS devices.

This is a hybrid opportunity, you would be expected to work in the office 2 days per week.