Digital Marketing Agency - Client Services Manager

Base Pay Range

Competitive salary commensurate with experience ranging from £32k to £36k per annum – subject to a successful probation.

Company Overview

LTF Digital is a leading digital marketing agency specialising in the medical aesthetics industry. We help clinics and practitioners connect with patients, build their brands, and grow their businesses through cutting-edge digital strategies. Our team is passionate about creating impactful campaigns, delivering measurable results, and fostering strong client partnerships. We offer a collaborative, dynamic, and remote-friendly work environment where your contributions will make a difference.

Job Summary

We're seeking a talented and results-driven Client Services Manager to act as the primary point of contact for our clients/clinics. The ideal candidate will have excellent communication, organisational, and project management skills, ensuring that client projects are delivered on time, within budget, and exceed expectations. This position is remote, offering flexibility and autonomy.

Key Responsibilities

• Build and maintain strong client relationships, understanding their needs, goals, and expectations.
• Develop detailed project plans, timelines, and manage execution to ensure on-time and on-budget delivery.
• Provide regular status updates, reports, and insights to clients, keeping them informed throughout the project lifecycle.
• Anticipate potential challenges, proactively address issues, and escalated concerns when necessary.
• Collaborate closely with internal teams (design, content, marketing) to ensure seamless project execution and client satisfaction.
• Identify opportunities to optimise processes, improve client experience, and enhance service offerings.

Qualifications

• Minimum of 3 years of experience in client services, account management, or project management.
• Experience in digital marketing or the medical aesthetics industry is a plus but not essential.
• Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines.
• Exceptional verbal and written communication skills, with the ability to tailor communication to different audiences.
• Strong problem‑solving mindset with the ability to think critically and find creative solutions.
• Adaptability and the ability to thrive in a fast‑paced, dynamic environment, managing shifting priorities and client demands.
• Passionate about delivering exceptional client experiences.
• Self‑motivated with the ability to manage time and projects independently in a remote environment.

Preferred Qualifications

• 3 years in a marketing agency environment.
• Experience in medical aesthetics.
• Experience with CRM systems (e.g., ClickUp, Trello, HubSpot, Salesforce).

Benefits

• 28 holiday days (excluding Public Holidays).
• Health insurance.
• Team event away days.
• Flexible working hours.
• Pension contributions.
• Opportunities for professional development.