Overview

Digital Product Owner

£650.00 per day (Umbrella)

London (3 days on site / 2 days WFH)

12 Month Contract

HSBC are currently searching for a Digital Product Owner to join their team in London on a 12-month contract. Within this role, you would be responsible for the development of different digital products, journeys and experiences, their implementation and continuous management/upgrade within the Global Digital Servicing domain.

The scope of Digital Products covers a broad range journeys and experiences that are offered to Global Private Banking (GPB) clients via online banking, mobile channels and staff-facing portals (incl. hybrids thereof):

• Investments Insights, Research and associated content.
• Digitalised onboarding processes
• Digital Order Management System (trading, structuring, self-directed trading and payment capabilities)
• Enhancement of Client portfolio analytics
• Enhanced systematic approach to digital Alerts & Notifications, Next-Best-Actions and communications via approved social media channels
• Enhancement of Client Reporting and Analysis
• Further digitalisation of investment products and services
• Enhancement of existing rules engines into all digital products

Key Responsibilities

• Create, own and champion the respective Digital Product roadmap (incl. core milestones) across all relevant booking centres (UK, Guernsey, Switzerland, US, Hong Kong, Singapore, and Luxembourg)
• Actively contributing and providing input to the further development of the GPB Digital Strategy and Proposition – based on the deep understanding of the GPB client needs
• Outline and manage the project team to deliver the Digital Product involving all relevant stakeholders and contributors in the project team, working actively with associated Business Analysts
• Delivering clear, high level, business requirements, breaking down requirements to deliverable units, working in an agile and collaborative way in line with Scaled Agile principles
• Working collaboratively with group stakeholders to ensure UI and UX for new products/services are in line with mandated standards and frameworks
• Responsibility for user testing for Digital Product, including the production of prototypes or proof of concept executions
• Working collaboratively with business product owners and Transformation Teams to ensure proper implementation in all booking centres
• Build strong relationships on working, middle and senior management level to pursue a collaborative project approach, to foster proper implementation and to manage change at pace with minimum conflict.
• Regular review to identify key risks, issues and interdependencies. Suggest and apply appropriate mitigation strategies.

Key Skills

• Profound knowledge in Private Banking, understanding of GPB client needs and behaviour in general and for the specific Digital Product – across all booking centres and for all relevant markets GPB is focusing on
• Expertise in dealing with regulatory and legal issues, e.g. cross-border and product distribution topics, relevant for each Digital Product across all booking centres and all digital channels
• Strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
• Deep understanding of agile delivery principles and quality software engineering processes and practices
• Hands-on experience leading business analysts, product development teams (UX designers, software engineers and QA engineers) on projects that touch a range of technical platforms (digital, mainframe, server based etc).
• Extensive experience with the range of product development and deployment activities including identifying opportunities, product discovery, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
• Proven ability to manage third party partners both in partnership development when required, and ongoing partner management

If you are interested in this position, please do not hesitate to reach apply! Either apply direct or reach out at Katie.Harrison@Experis.co.uk

Please note that due to a high number of applications, we will only be able to contact successful applicants in the first instance, thank you for your understanding.