Digital Tourism Business / Management Consultant - UK contract, Middle East client

Background: Digital Business Consultancy (definition/documentation/presentation)

Industry Experience: Travel & Hospitality experience is a definite bonus

Regional Experience: Experience working within the Middle East (UAE or KSA ideally)

Location & Travel: UK/remote based, able to travel (trips no longer than 1-2 weeks, planned on an ad-hoc basis, approximately 3-4 trips per year)

• Define, agree, and mobilize the Digital Tourism Target Operating Model
• Define Tourism's digital Services Assurance Integration and Management Framework (Strategy, Design, Build, Run)
• Implement Governance Framework & Structures for:
  • Change, Configuration, and Control Body
  • Partner Integration Framework
  • Acceptance into Service Framework
  • Issues & Requests Management
• Define Tourism's digital support model and framework to enable seamless visitor experience and robust support services
• Define the high-level Capability and Maturity Model for Digital Tourism
• Define and publish the Common Framework to align Business and IT
• Define the Visitor Care strategy, digital toolsets requirements, and stand-up Visitor Care
• Define the Digital Communications strategy & requirements across the Common Framework (Strategy, Design, Build & Run)
• Support development of a business case (e.g., rough order of magnitude cost elements, vendor quotes) and statements of work for tendering services and budgeting

This advert was posted by Staffworx Limited – a UK-based recruitment consultancy supporting the global E-commerce, software & consulting sectors. Services advertised by Staffworx are those of an Agency and/or an Employment Business.

Other suitable opportunities are available at www.staffworx.co.uk/vacancies