Overview

Director, Client Partner - Enterprise at Tinuiti. Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. We support 100% remote work for this role!

Responsibilities

• Client Management & Leadership: Lead a portfolio of clients, ensuring strategic alignment of account team recommendations with client objectives and fostering trust with senior client stakeholders, while partnering with internal leadership to address escalations and facilitate timely issue resolution. Proactively identify high-value moments to present, connect, and meet with the key client stakeholders to build and maintain strong relationships, provide insight, and influence change.
• Client Onboarding & Transitions: Oversee client onboarding, offboarding, and account transitions, ensuring seamless experiences and maximizing account potential through the introduction of new ideas, strategies, and growth opportunities. Ensure we are accurately and efficiently delivering on ad operations (tracking) requirements, and partner with the ad ops team to provide best-in-class guidance for clients where needed.
• Team Leadership & Development: Provide timely feedback, coaching, and evaluation of team members' goals and tasks; conduct weekly 1:1s; ensure adherence to scorecard tasks; manage client relationships; deliver best-in-class products; foster team building; facilitate career growth through clear goal-setting and continuous learning.
• Business Acumen & Financial KPIs: Collaborate with Pod Leader and Directors to achieve financial targets and objectives, ensuring efficiency with staffing plans and allocations as well as client margin.
• Innovation & Thought Leadership: Stay at the forefront of industry trends, consumer behavior, platform developments, and relevant verticals. Implement cutting-edge tactics and technologies. Drive innovative ideas and approaches to enhance campaign effectiveness and bring true value to our clients.
• Client Education: Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise.
• Industry Expertise & Channel Knowledge: Maintain in-depth knowledge of market developments, emerging trends, and best practices; leverage strong omnichannel knowledge (SEM, SEO, CRO, Social, Shopping, Display, etc.) to oversee development of strategic plans aligned with clients' business goals.

Professional Qualifications

• 10+ years of experience in Client Delivery roles with a proven track record of executing successful campaigns.
• Management experience necessary.
• Expertise in multiple digital platforms and how they work together. Google Analytics. Research tools such as Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint.
• Demonstrated success analyzing data and using analytics tools to drive marketing decisions.
• Advanced computer skills including Google Suite, Microsoft Excel & PowerPoint.
• Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.
• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits

• Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. We offer unlimited paid time off, a fully remote environment, and flexibility to take time when you need it. We provide 16 paid holidays to ensure you have dedicated time to step away and disconnect. We’re proud to offer above-industry standard work-life balance.
• Healthcare: Medical, Dental, Group Life Insurance and Income Protection.
• Retirement: Pension Scheme with an employer match of up to 5% of your contributions.
• Perks & Wellness: Help@Hand Wellbeing services, Thankful giving, Equity.
• Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (additional leave per statutory requirements). Non-birthing parents receive 4 weeks of leave with 100% pay.
• Learning & Development: On-demand learning (powered by LinkedIn Learning), mentorship, leadership and management development programs.

Disclaimer: This description indicates the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Job Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Advertising Services