Join to apply for the Director of Account Management role at Klipboard

Join to apply for the Director of Account Management role at Klipboard

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

• inspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses.
• Reporting into the inspHire Sales Director you will help create and take responsibility for executing the agreed sales strategy relating to existing business activity.
• Responsible for managing a portfolio of accounts whilst providing strong leadership to colleagues.
• Creating strategies to maximise the commercial opportunity within these organisations whilst increasing our influence by forming strong relationships with all key internal and external stakeholders
• Lead with intent. Lead by example inspiring your colleagues, mentoring them to work towards their own personal development aspirations.
• Managing a growing team of 5 but up to 8 in future.
  
  

• Team Management: The Director of Account Management leads a team of account managers to achieve the business’s strategic objectives. This person will be responsible for providing guidance, coaching, and support to the team to ensure they are achieving their goals, targets and critical milestones. This includes but is not limited to hiring, training, and performance management.
• Client Relationships: The Director of Account Management is responsible for building strong relationships with clients and ensuring their satisfaction with the company's products or services. This includes understanding their business needs, addressing their concerns, and anticipating their future requirements. This person will develop solutions that best address the customers’ needs whilst simultaneously coordinating necessary departments in order to meet key account performance objectives and the customers expectations.
• Sales Growth: The Director of Account Management is responsible for increasing sales and revenue from existing clients specifically by developing and implementing strategies to upsell and cross-sell products and services, identifying opportunities for account expansion, and monitoring customer retention rates.
• Reporting and Analysis: The Director of Account Management is responsible for monitoring and reporting on the performance of the account management team. This includes analysing sales data, customer satisfaction metrics, and customer retention rates to identify areas for improvement and optimize strategies.
• Collaboration: The Director of Account Management collaborates with other departments within the organisation, including sales, marketing, and customer support, to ensure a consistent and positive customer experience across all touchpoints.
• Strategic Planning: The Director of Account Management is responsible for developing and implementing a strategic account management plan to ensure long-term customer success and retention. This includes setting goals and objectives, identifying key performance indicators, and creating a roadmap for achieving success.
  
  

• Demonstratable experience in managing Customer accounts within a fast-paced business.
• Demonstrable experience in leading a successful sales/account management team.
• Execute sales strategy with a proactive attitude
• Set, manage and report on sales goals and quotas for your team in accordance with the Sales Director
• Strong commercial awareness in all areas
• Experience of working in sales within a software solution sales environment
• Excellent technical understanding from an application and technology perspective
• Excellent communication skills
• Ability to build effective relationships at all levels
• Motivated and Can-Do Attitude
• Ability to accomplish a task and problem solve
• A willingness to learn new product and services features and benefits
• A valid driving licence with suitable car for business use
  
  

• Experience in creating, executing and managing a sales strategy
• Knowledge of the rental sector
• Management of the entire sales cycle
• Knowledge of ERP or business IT systems
  
  

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

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