Dynamics 365 CRM Product Owner
5 Days Old
We're seeking an experienced Dynamics 365 Product Owner to play a senior/lead role in a high-impact transformation journey to a fully cloud-native, SaaS-based technology stack built on Azure. This role will be pivotal in shaping and delivering the Dynamics 365 platform as the core of end-to-end business processes.
You will work across the full business lifecycle-from discovery and analysis to implementation and realisation of benefits-driving digitalisation, automation, and data-led innovation.
Role & Responsibilities
- Act as Product Owner for Dynamics 365 across a full business value stream
- Lead the delivery lifecycle from discovery to deployment and adoption
- Build strong relationships with stakeholders from front-line to senior leadership
- Conduct business analysis, process mapping, and functional specification creation
- Run collaborative workshops to drive innovation and challenge assumptions
- Manage business change activities including training and colleague engagement
- Conduct technical integration analysis and data mapping
- Stay current with new features across the Microsoft stack and bring innovation into the business
Essential:
- Proven experience as a Product Owner in Dynamics 365 (CE) environments
- Strong stakeholder management across varying seniority levels
- Deep understanding of Microsoft Dynamics 365 functionality and configuration
- Experience with Agile methodologies and cross-functional delivery teams
- Strong analytical skills and ability to write clear user stories and functional specs
- Excellent communication and facilitation skills
Desirable:
- Industry experience in banking or financial services
- Dynamics 365 certifications
- Experience with low-code customisation (e.g. UI, workflows)
- Basic JavaScript/TypeScript familiarity
- Understanding of SQL databases (SQL Server preferred)
- Exposure to Power Platform (Power BI, Power Apps) and Azure services
- Hybrid working model (4 days in office, 1 day remote)
- Wellbeing support
- Optional private medical and dental insurance
- Non-contributory pension scheme
- Discretionary bonus
- Life assurance, critical illness, and income protection
- Season ticket loan and electric vehicle scheme
- A supportive and inclusive workplace where individuality and innovation thrive
- Location:
- London, England, United Kingdom
- Salary:
- £150,000 - £200,000
- Category:
- Management & Operations
