Overview

UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price.

We are recruiting for an Ecommerce IT Service Delivery and Business Analyst to join our EU Ecommerce IT Team based in our London office. You will report to the Senior Ecommerce IT Manager based in France and work closely with both internal and external teams at local, European and global levels.

As part of the E-Commerce IT team you’ll support the deployment of an inhouse digital e-Commerce platform within UNIQLO Europe and be responsible for the ongoing Service Delivery and new service implementation of the platform in partnership with the e-Commerce Product Manager.

This is an opportunity for someone with excellent communication and stakeholder management skills. You’ll work cross-functionally with internal teams including IT, Site Operations, Online Trading, Marketing, Customer Service and Logistics teams, as well as external partners in Warehouse Logistics, Ecommerce Carriers and third-party providers.

Your responsibilities

• Ownership of the technical administration and maintenance of the back end, front-end and product maintenance, ensuring the platform operates well across all business functions, including on-site experience, order fulfilment, payment processing and digital marketing.
• Responsible for keeping abreast of all upcoming software updates, maintenance, and launches.
• Responsible for the implementation of mechanisms to monitor, manage and provide progress on all delivery activities.

• Project Management and BA for Platform Enhancement: responsible for maintaining the centralised documentation repository (Confluence, JIRA, MS) and supporting the e-Commerce Product Manager to create product specifications, release notes and progress reports.
• Responsible for the creation, implementation and maintenance of a continuous improvement plan for deliveries and services and led the ROI analysis with the business team.
• Coordinate enhancement projects from requirement gathering – test orchestration – verify the user acceptance test. Ensure the service to be launched meets the business expectation.

Communication

• This role collaborates closely with user experience specialists, digital designers, copywriters, merchandisers, logistics and inventory control teams – and many more – to shape new experiences and improve existing ones.
• Describe and escalate problems to 3rd line support (Global HQ) or external partners and act as a problem owner until the solution is delivered.

Skills, Experience and Attributes

• 5+ years in a service delivery and/or technical role with a focus on logistics, warehouses and/or EC delivery carriers.
• Significant experience in a Retail digital/ecommerce team servicing EU or Global scale.
• Experience analysing business requirements and creating epics/user stories.
• Experience working with technical development teams and with Product Owners/Managers, Business/Technical Analysts and Agile ways of working.
• Experience working with external partners and/or third-party vendors.
• Experience with payment platforms/gateways to the EC system is a plus.
• Understanding of HTML, AWS and microservices.
• Excellent knowledge of Microsoft Office, Miro, Jira and Confluence.
• Excellent knowledge of digital tools such as CRM, CMS, Analytics and Optimisation tools.
• Understanding of business to technology mapping and IT technologies.
• Strong communication and presentation skills.
• Strong team player with a mindset of continuous kaizen.
• Fluent in English; additional EU languages or Japanese are a plus.

What we can offer you

• 26 days of paid leave per holiday year + 8 bank holidays
• Staff Discount 30%
• Global Profit Share Scheme
• Employee Assistance Programme
• Private Medical Care (optional)
• Private Pension Scheme (optional)
• Travel to work loan scheme
• Hybrid working, 2 days from home, 3 days in the office
• Social events throughout the year
• Seasonal Sample Sales
• Volunteer Day – twice a year
• Great Location - Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops, restaurants/bars/cinema and gyms

Please upload a CV in English.

UNIQLO is an inclusive employer and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.

We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site:

https://www.fastretailing.com/eng/privacy/eurecruitment.html

Beware of Recruitment Scams

All official UNIQLO job postings will redirect you to our official careers page on Workday for application submission. The only exception is for roles advertised in Germany via the HeyJobs platform.

UNIQLO takes recruitment security seriously and is committed to protecting the process from misuse. Stay alert and apply only through verified sources.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Retail

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