Join the Luca Faloni Team as an E-Commerce Senior Manager

Company: LUCA FALONI

Location: 37 Kensington High Street (hybrid)

About us

LUCA FALONI is a luxury menswear brand renowned for its commitment to Italian craftsmanship and timeless design. We offer a curated selection of premium garments, blending traditional artistry with modern elegance, available online and in our boutiques.

Role overview

We are seeking an experienced E-Commerce Senior Manager to lead and optimize our online sales channel. This role is pivotal in enhancing our digital presence, driving online revenue, and ensuring a seamless customer experience across our e-commerce platform and markets.

Key responsibilities

1. Oversee the day-to-day operations of the e-commerce website, ensuring optimal performance, user experience, and alignment with brand aesthetics.
2. Develop and implement data-driven strategies to improve online store KPIs such as SEO, merchandising, conversion rates, customer-centric UX/UI, and A/B testing.
3. Define and drive the e-commerce roadmap in close collaboration with in-house development and UX/UI design teams.
4. Collaborate with creative and merchandising teams to ensure accurate and compelling product listings, imagery, and promotional content.
5. Monitor and analyze KPIs such as traffic, engagement, conversion rates, average order value, and customer acquisition costs to inform strategic decisions.
6. Enhance the online shopping experience by implementing best practices in UX/UI, personalization, and customer service.
7. Work closely with marketing, logistics, and customer service teams to ensure cohesive operations and customer satisfaction.
8. Stay abreast of e-commerce trends and technologies, recommending and implementing improvements to the platform and user journey.

Qualifications

1. Bachelor's degree in Business, Marketing, or a related field.
2. Robust experience in e-commerce management, preferably within the fashion or luxury retail sector.
3. Proficiency in e-commerce software, ideally in a headless setup (e.g., Storyblok CMS, Centra backend) and analytics tools (e.g., Google Analytics).
4. Strong understanding of SEO, AI organic traffic, and the interplay between e-commerce and paid marketing (SEM, Social Ads).
5. Excellent project management skills and attention to detail.
6. Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
7. Passion for fashion and understanding of luxury consumer behavior.

At LUCA FALONI, you will be part of a dynamic team dedicated to excellence in design and customer experience. We offer a collaborative work environment where innovation is encouraged, and your contributions directly impact our growth and success.

We are an equal opportunities employer committed to diversity and inclusion. Please inform us confidentially if you require any special accommodations or clarifications during our recruitment process.